Terms & Conditions
Terms Of Sale
California Transparency In Supply Chains Act Statement
Promotions & Competitions
TERMS OF SALE
ORDERING & PAYMENT
We accept American Express, MasterCard, Visa, and Pay Pal with a U.S. billing address.
You will be asked to enter your payment details during the checkout process. All payments must be made immediately over the Internet. By placing an order, you confirm that the credit card you use is yours. All card payments are subject to authorization by your card issuer and are subject to a fraud check by our designated fraud detection vendor. All products remain our property until we have delivered the products to the address specified by you. Prices given do not include delivery costs, which will be specified as part of the order process.
Your credit card will be charged when your order is placed and we will send you an email to let you know it’s on its way. If we chose not to sell you the goods, then we will tell you by email and if you have already paid, we will refund you in full as soon as reasonably possible. Please note that the billing address must match the card used for payment, and the payment card used must be issued in the U.S.
You will receive a confirmation that your order has shipped. If your order is being sent in multiple shipments (whether to the same or to different destinations), your credit card will be charged separately for each shipment.
DISCOUNT AND PROMOTIONS
If you have a promotion code, enter it during checkout to apply it to your order.
Keep in mind:
• A promotional or coupon code may be used only once.
• Promotion or coupon offer is valid while supplies last.
• Price adjustments will not be applied to prior purchases.
Crabtree & Evelyn online discounts and offers, like free shipping, are communicated through our website, Email Exclusives and direct mailers. Our Crabtree & Evelyn retail stores may offer different promotions from our online store.
Tax charges are based on state and local tax laws and tax rates. Please note that we estimate your sales tax at checkout. Your credit card will reflect all applicable state and local taxes. If you are making a tax-exempt purchase, please contact our Customer Care team.
Our flexible shipping options get you your favorite products fast and affordably.
• Order by 10am ET (Monday to Friday) for delivery within 8 business days.
• $4.99 delivery cost for orders to Contiguous U.S.
• $11 delivery cost for orders to Alaska, Guam, Hawaii, Puerto Rico and Virgin Islands.
2nd business day delivery
• Order by 10am ET (Monday to Friday) for delivery within 2 business days.
• $14 delivery cost orders to Contiguous U.S.
• $25 delivery cost for orders to Alaska, Guam, Hawaii, Puerto Rico and Virgin Islands.
Next business day delivery
• Order by 10am ET (Monday to Friday) for delivery the next business day.
• $18 delivery cost orders to Contiguous U.S.
Important delivery information:
• We deliver orders Monday-Friday.
• Business days are Monday-Friday, excluding public holidays.
• We don't deliver on Saturday, Sunday or public holidays.
• If you place an order on a weekend or public holiday, we will process your order the next business day.
• Orders cannot be split and must be delivered to a single address.
• Orders over $500.00 will ship via ‘signature required’ service.
• Free shipping promotions apply to standard shipping only.
• We do not offer international deliveries from this store. We do not ship to freight forwarding companies. You can update your country browsing preferences at the bottom of the page. Please read our Terms & Conditions for further information.
Enjoy free standard shipping on qualifying orders of $50.00 or more. To qualify, the final price of the merchandise after any discounts, offers, promotions, or coupons are applied must exceed $50.00. The value of the following purchases and charges do not count toward the qualifying order amount: gift cards, gift wrap, packaging, prior purchases, taxes, and shipping/handling. Offer is subject to change or cancellation at any time without notice. Void where prohibited, taxed or restricted. Offer only available on items shipped to a single address in the contiguous United States. All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
The Crabtree & Evelyn Online Store can currently ship orders to all U.S. States.
Unfortunately, we are not able to ship to any other non-U.S. addresses at this time. We do not ship to freight forwarding companies.
NON COMMERCIAL USE
The products and services available on our web site and any samples we may provide to you are for personal use only. We do not offer merchandise for resale. We reserve the right, with or without prior notice, to cancel or reduce any orders that we believe, in our sole discretion, may result in violation of these terms and conditions.
After you have clicked "Place Order", you cannot cancel or change your order*. Please contact the customer care team here. Please also provide a daytime phone number where we may contact you with any questions.
Refunds (excluding shipping and handling charges) will be applied to the debit or credit card account used for the original order. Please allow up to two (2) billing cycles for your refund to post to your account.
We want you to be fully satisfied with your online purchase, please contact us here.
Please note that gift cards, perishable food items and shaving brushes are not returnable or refundable and all returns are subject to verification of original sale. Only original, unused and sealed goods are eligible for return. Crabtree & Evelyn reserves the right to limit or deny returns. Gift cards cannot be returned or refunded.
Refunds (excluding shipping and handling charges) will be applied to the debit or credit card account used for the original order. Please allow up to two (2) billing cycles for your refund to post to your account.
Questions about a return? Please contact us here.
APPLICABLE LAW AND DISPUTE RESOLUTION
These terms are created and controlled by Crabtree & Evelyn, Ltd. in the State of Connecticut, USA. These terms shall be construed in accordance with the laws of the State of Connecticut, without regard to any conflict of law provision. Any dispute relating to or arising out of these terms shall be resolved exclusively by the state and/or federal courts in the State of Connecticut. You hereby consent to and waive all defenses of lack of personal jurisdiction and forum non convenient with respect to venue and jurisdiction in the state and federal courts of Connecticut.
At Crabtree & Evelyn we understand and respect your concerns about the privacy and security of your personal information. We are committed to maintaining and using your information responsibly.
INFORMATION ABOUT US
INFORMATION COVERED BY THIS POLICY
WHAT INFORMATION IS COLLECTED?
Information you give us
We collect personal information that you provide, such as your name, billing address, shipping address, telephone number, e-mail address, credit card information, gender, user generated content, and date of birth, when you:
• Make a purchase
• Enrol in a loyalty, rewards, or promotional program
• Participate in interactive features on the Site such as product reviews
• Sign up to receive e-mails or other notifications from us
• Enter a contest or sweepstakes
• Fill out a survey
• Create a Crabtree & Evelyn account
• Use a social media service like Facebook or Twitter to communicate with us
• Submit a request to our customer service department
Information we collect automatically
• IP address, login information, browser type, location, time zone, operating system, and other technical information
• Information about your visit to our website
• Length of visits to pages on the Website, and page interaction information
Emails that we send as part of our marketing programs may use web beacons and other technologies that tell us whether an email has been opened. We may also collect information using cookies on this website and on other websites to understand how you interact with our advertising to make sure we’re delivering it in the most relevant way. When you provide publicly available content, such as content posted to a social media page, we may collect that information.
DO NOT TRACK
INFORMATION WE RECEIVE FROM OTHERS
We may receive information about you from third parties that we work with, including, for example, advertising networks, analytics providers, search information providers, credit reference agencies, and fraud detection providers.
HOW IS MY INFORMATION USED?
We and third party data processors acting on our behalf may collect, store, and process your personal data:
• To process, track, and fulfil your order
• To communicate with you about the status of an order
• To identify your product and service preferences
• To administer a sweepstakes or contest
• To deliver coupons, marketing communications, and ads
• To administer loyalty, rewards, and promotional programs
• To improve the effectiveness of the Website
• To prevent fraudulent transactions
• To help us market our products more effectively
• To comply with our legal obligations
• To conduct our general business operations and administration
• To protect our rights and enforce our policies
WILL MY INFORMATION BE SHARED?
We may also share your information with trusted companies that provide business support services to us (such as shipping, name and address verification, customer service, contest administration, email distribution, fraud detection, and promotions fulfilment), companies that help us market our products and services, and analytics and search engine providers that assist us in the improvement and optimization of this website. These companies are not authorized to use the information we share with them for any other purpose or to send you unsolicited email. With your prior consent, we may share names and addresses from our mailing list with carefully chosen marketing partners. We may also share aggregated statistical or demographic information with third parties in a manner that does not reveal personally identifiable information.
SPECIAL INFORMATION FOR CALIFORNIA CONSUMERS
California residents may request a list of all third parties to which we have disclosed certain personal information about you for the third party’s marketing purposes. You may make one request per calendar year. In your request, please attest that you are a California resident and provide a current California address for our response to you. You may request this information in writing by contacting us at the contact details set out below.
WHERE IS MY INFORMATION STORED?
The data we collect may be transferred to and stored at destinations outside the USA. It may also be processed by personnel operating outside the USA who work for us or for one of our service providers. Countries outside the USA may not offer the same level of data protection as the USA. By providing us with your personal information, you agree to this transfer, storing, or processing.
IS MY PERSONAL INFORMATION SECURE?
To protect the security of your online order information, we use SSL (Secure Sockets Layer) technology. SSL technology encrypts your credit card number, order information and personal information before it is transmitted to help protect it from being decoded by anyone other than us. We also require our third party providers to take reasonable precautions to keep your personal information secure. Unfortunately, no storage system and no transmission of information is completely secure. Accordingly, we cannot guarantee the security of your data and any information you transmit to us is at your own risk.
DO YOU LINK TO OTHER SITES?
For your convenience, this website may include links to and from other websites. If you follow a link to any of these websites please note that these websites have their own privacy and security policies which you should review. We do not accept any liability or responsibility for these other websites or their policies.
WHAT CHOICES DO I HAVE?
It is important that you are able to control your personal information. You have the right to request a copy of the personal information we hold about you, to ask us to update or delete your personal information, and not to be contacted by us if you do not wish to be.
If you do not wish to receive emails from us, please follow the removal instructions at the bottom of the email.
If you want to exercise any of the other choices described above or you have any questions or concerns about how we treat your personal information, you may contact us here.
We have enabled and use on the Site applications available from Google, termed Google Analytics Advertising Features. These include: Remarketing with Google Analytics, Google Display Network Impression Reporting, and Google AdWords. These Advertising Features work together with cookies and cookie technology.
The Advertising Features collect specific visitor cookie data, such as the source, medium, and keyword used to visit the Site, and other information, such as how often users visit this Site, what pages they visit when they do so, and what other sites they used prior to coming to this Site. We use the information we get from Google Analytics only to improve this Site. Google Analytics collects only the IP address assigned to you on the date you visit this Site. We use Remarketing with Google Analytics in conjunction with Google AdWords to display content specific advertisements to visitors that have previously visited our Site when those visitors go to other websites that have the Google Display Network implemented.
THIRD-PARTY AD NETWORKS/SOCIAL NETWORKS
We may disclose certain information (such as your email address) to third parties—such as Facebook (for more information on Facebook Custom Audience, go to https://www.facebook.com/settings/?tab=ads) and Google Analytics Audiences (to opt-out of Google Analytics Audiences and other Google advertising, go to https://adssettings.google.com/) so that we can better target ads and content to our users and others with similar interests on these third parties’ platforms or media (“Custom Audiences”). We may also work with third party ad networks and marketing platforms that enable us and other participants to target ads to Custom Audiences submitted by us and others. You may also control how Facebook, Google, and other third parties display certain ads to you, as explained below.
Users in the United States may opt out of many third-party ad networks, including those we work with on our Website and App. For example, you may go to the Digital Advertising Alliance (“DAA”) Consumer Choice Page for information about opting out of interest-based advertising and their choices regarding having information used by DAA companies. You may also go to the Network Advertising Initiative (“NAI”) Consumer Opt-Out Page for information about opting out of interest-based advertising and their choices regarding having information used by NAI members.
Opting out from one or more companies listed on the DAA Consumer Choice Page or the NAI Consumer Opt-Out Page will opt you out from those companies' delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through our Site or on other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies when you opt out on the DAA or NAI websites, your opt out may not be effective. Additional information is available on the DAA's website at www.aboutads.info or the NAI's website at www.networkadvertising.org.
We may update our Privacy & Security Policy. When we make changes, we will post them here. You may wish to check this section from time to time because, by visiting our website, you agree to accept any such changes.
SO WHAT ARE COOKIES?
A cookie is the name for a text file which contains small amounts of information which are downloaded to your device (computer, tablet, mobile etc.) when you visit a website. Cookies do lots of different jobs, like letting you place orders online, navigate between pages efficiently, remembering your preferences and generally improve your experience on the website. They can also help to ensure that adverts you see online are more relevant to you and your interests, i.e. by showing you reminders of what you viewed on a site but did not buy. You can find more information on cookie types below.
You can manage your cookie settings at any time through your browser - ie Internet Explorer, Mozilla Firefox, Chrome etc. If you connect to the internet through a variety of devices - perhaps a home computer, smart phone and tablet you may have to adjust your settings on each device.
We also use pixel tags (a.k.a clear GIFs, web beacons, web bugs), which are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your device’s hard drive, pixel tags are embedded invisibly on web pages. We may use pixel tags, in connection with our site to, among other things, track the activities of site visitors, help us manage content, and compile statistics about site usage. We and our service providers also use pixel tags in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
We haven’t changed anything about our site, so if you are happy with how it works then just keep on using it as you have been. If you ever want to adjust your settings, you can revisit this page and follow the links to manage your settings. The cookies we use on crabtree-evelyn.co.uk never collect anything that personally identifies you, such as your name or address and we never sell your details to any third parties.
The cookies we use (which may sometimes include ones created by specialist third parties) tend to work primarily from identifying the IP address of the device you connected to the internet on and this number is then used to distinguish one visitor from the next. From this we aggregate the information and analyse it for key behaviours, trends, or to learn if there are errors occurring on our site that we were unaware of.
This IP number can relate to your general geographical location - i.e. the country you are in, and may disclose what device you connected to the internet via - i.e. PC, Mobile or Tablet. This is so the most suitable version of the website can be displayed for your device.
SUMMARY OF DIFFERENT COOKIE PURPOSES
Strictly Necessary Cookies
Without these cookies, you would not be able to use our website to place orders. For example, our essential cookies allow the site to remember what items you added to your basket, and keep them saved when you move to the checkout and start to purchase your order.
These types are used by us in order to enable us to collect and analyze visitor behaviour that helps us recognise patterns and trends, spot areas we could improve (like if a page breaks) and generally helps us improve our website to give you the best possible experience. If you interact with one of our digital ads, or come via an affiliate partner of ours, the cookies will help us understand that these third party referrals took place. Our affiliates are funded by earning a small commission from their referrals who go on to purchase with us, and sometimes these partners pass this back to you as points, so although these cookies are not essential, if you block them, you stop getting your loyalty points.
These enable certain non-transactional functions or features of the website to work correctly for you - such as providing the My Account zones, our Ratings & Review services, Social Media Sharing and Like buttons, or offering you the Address Finder tool at the Checkout. It’s important to note that when interacting with our Social elements such as Tweet This, or Facebook Like buttons, the visibility of your actions and how public they are, will depend on the settings you have in place on your separate social media account.
Targeting or Behavioural Cookies
These are particular cookies used to try and tailor your browsing experience our website and to personalised advertising to you after you leave a site. We run these ads occasionally, and they will typically show you reminders of a few items you seemed interested while on our site. They should reduce in frequency over a week or two, but if you want to opt out, you can manage this at any time by visiting this website for more info: http://www.networkadvertising.org/managing/opt_out.asp
You will also be able to opt out of this kind of advertising by other brands at the same time.
We may disclose certain information (such as your email address) to third parties—such as Facebook (for more information on Facebook Custom Audience, go to https://www.facebook.com/settings/?tab=ads) and Google (to opt-out of Google Analytics Audiences and other Google advertising, go to https://adssettings.google.com/) so that we can better target ads and content to our users and others with similar interests on these third parties’ platforms or media (“Custom Audiences”). We may also work with third party ad networks and marketing platforms that enable us and other participants to target ads to Custom Audiences submitted by us and others. You may also control how Facebook, Google, and other third parties display certain ads to you, as explained above.
KEEPING SAFE WITH SOCIAL MEDIA
If you interact with us via Reviews or FAQ features, the username you enter will be displayed publicly on our site. For this reason, you may prefer to enter a nickname if you do not want your real name to be published.
We have also recently launched Social Media accounts such as our Facebook page and Twitter accounts, if you have accounts with either of these, you will be able to interact with us. However, your profile or account name could become visible to the other people who have also Liked or Followed us. This will depend on the privacy settings you have selected with those providers. This is also true if you use the Share Me, Like or other Social Icons on our product pages. If you post a comment on our Blog, your email address will not be shown, however the name you enter will be. Therefore, you may prefer to enter just a first name, initial or nickname into the Name field.
MANAGING YOUR COOKIE SETTINGS
You can review and manage your cookie settings at any time via your browser. However, if you block or opt out of all our cookies, you are likely to find that our website becomes very difficult to use.
On our site, we feel the first 3 types of cookie are really necessary to give you the best on-site experience with us. The information we collect is anonymous and always aimed at enhancing your on-site experience, so we hope you will continue to be happy for us to use these during your visits. Unless you have chosen to block or edit your cookie settings, we will determine that we have your consent to allow us to use them.
For instructions on how to manage your cookie settings, please visit: http://www.allaboutcookies.org/manage-cookies/
For instructions on how to opt out of Behavioural Advertising Cookies, please visit: http://www.networkadvertising.org/managing/opt_out.asp
The Site, all contents on the Site, including names, logos, images, illustrations, designs, icons, photographs, written materials, and video and audio clips, and all intellectual property rights in such contents (collectively, the "Contents") are owned by or licensed to Crabtree & Evelyn, Ltd. All intellectual property rights in the Contents are expressly reserved. The Site may be subject to one or more U.S. Patents used under license.
You agree that Crabtree & Evelyn is under no obligation to treat any User Content as confidential or proprietary or to pay for or respond to any User Content. For any User Content you submit, you grant to Crabtree & Evelyn a non-exclusive, sub-licensable, fully paid-up, perpetual, irrevocable, royalty-free, transferable right and license to use, display, perform, transmit, copy, modify, delete, adapt, publish, translate, create derivative works from, sell and distribute such User Content, and to incorporate the User Content into any form, medium, or technology, now known or hereafter developed, throughout the world, all without compensation to you. You also grant to Crabtree & Evelyn the right (but not the obligation) to use the name that you submit in connection with any User Content. For these reasons, do not send us any User Content if you do not wish to license it to us or do not want us to use your name. We are not responsible for the use or disclosure of any personal information that you voluntarily disclose in connection with any User Content you submit. You represent and warrant that you have all rights necessary for you to grant the licenses granted in this section.
You agree to ensure that any User Content you submit is accurate, does not violate any law, does not violate any right of a third party, including copyright, trademark, privacy, or publicity rights, and will not cause injury to any person or entity. You further agree not to submit any User Content that contains or provides links to material that is obscene, profane, lewd, violent, or threatening or that contains viruses, malware, political campaigning, commercial solicitation, or any form of "spam". You agree not to use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead Crabtree & Evelyn or third parties as to the origin of any User Content. You are solely responsible for the User Content you submit and agree to indemnify us for all claims resulting from any User Content submitted by you. You acknowledge and agree that we reserve the right (but have no obligation) in our sole discretion to monitor, edit, and remove User Content. Crabtree & Evelyn assumes no liability for any User Content submitted by you or any third party.
LINKS TO OTHER WEBSITES
Links may be established from the Site to external websites operated by third parties. Your use of these third party websites is at your own risk. Crabtree & Evelyn makes no warranties or representations about any third party websites and is not responsible or liable for such websites, their content, products, privacy settings, terms, or other materials on or available from them. It is your responsibility to review and understand the terms, policies, settings, and functions of any third party website.
The display of an item on the Site is not a guarantee that the item is currently in stock or that it will be available when you visit the Site at a later date. All descriptions, images, features, specifications and prices of our Products are subject to change at any time without notice. We reserve the right, with or without prior notice, to do any one or more of the following for any reason: (i) limit the available quantity of or discontinue any product; (ii) impose conditions on the honoring of any coupon, coupon code, promotional code, or other similar promotion; (iii) bar you from making or completing any or all transactions; and (iv) refuse to provide you with any product. If you have questions about the availability of a particular item, contact us here. Our Customer Care Team will make every effort to assist you. The prices quoted are in U.S. dollars and are subject to change. Purchase requests from addresses outside of the United States or its possessions cannot be filled.
Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order). If you find an error, inaccuracy, or omission relating to a product you purchased your sole remedy is to return it in unused condition.
The exact appearance of each product on the Site will depend upon the quality and settings of your monitor and computer. For this reason, we cannot guarantee that your monitor's display of our products and packaging will be accurate.
In order to access certain features of the Site, you must successfully register an account with Crabtree & Evelyn.
If you would like to register for an account with us, you must provide your name, a working email address and a password. You may also have an opportunity to provide additional, optional information so that we can provide you a more customized experience when using the Site. Once you submit the required registration information, we will determine whether or not to approve your proposed account. If approved, you will be permitted to log in to your account with your password.
For so long as you use the account, you agree to provide true, accurate, current, and complete information which can be accomplished by logging into your account and making relevant changes.
If you believe that your copyrighted work has been infringed under U.S. copyright law and is accessible on the Site, please provide our copyright agent with a written notice that includes the following:
• A description of the copyrighted work that you claim has been infringed;
• A description of the material that you claim is infringing;
• A description of where the material you claim is infringing is located on the Site;
• Your address, telephone number, and e-mail address;
• A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
• A statement that under penalty of perjury the information in the notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf; and
• An electronic or physical signature of the owner of the copyright interest or a person authorized to act on behalf of the owner of the copyright interest.
This procedure is only for reporting claims of copyright infringement. Crabtree & Evelyn's agent for notice of claims of copyright infringement on the Site can be reached as follows:
Crabtree & Evelyn, Ltd, c/o 15 Bonhill Street, London, EC2A 4DN
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THE SITE AND ANY CONTENT AVAILABLE ON THE SITE ARE PROVIDED ON AN "AS-IS" AND "AS AVAILABLE" BASIS. CRABTREE & EVELYN MAKES NO REPRESENTATIONS OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, AND MATERIALS, INCLUDED ON THE SITE. TO THE FULLEST EXTENT PERMITTED BY LAW, CRABTREE & EVELYN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
YOU EXPRESSLY AGREE THAT USE OF THE SITE IS AT YOUR SOLE RISK AND THAT CRABTREE & EVELYN SHALL NOT BE LIABLE FOR ANY DAMAGES, COSTS, OR EXPENSES, INCLUDING GENERAL, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, RELATED TO USE OF THE SITE. IF YOU ARE A NEW JERSEY RESIDENT, THIS LIMITATION OF LIABILITY SECTION IS TO BE ONLY AS BROAD AND INCLUSIVE AS IS PERMITTED BY THE LAW OF THE STATE OF NEW JERSEY.
APPLICABLE LAW AND DISPUTE RESOLUTION
CALIFORNIA CONSUMER NOTICE
Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: The Site are provided by Crabtree & Evelyn, Ltd. 102 Peake Brook Rd. Woodstock, CT 06281. If you have a question or complaint regarding the Site or products sold on the Site, please contact Customer Service here. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by post at 1625 North Market Blvd., Sacramento, CA 95834 or by telephone at (916) 445-1254 or (800) 952-5210 or Hearing Impaired at TDD (800) 326-2297 or TDD (916) 322-1700.
THE CALIFORNIA TRANSPARENCY IN SUPPLY CHAINS ACT STATEMENT
The California Transparency in Supply Chains Act (the “Act”) requires certain retailers and manufacturers doing business in California to provide information regarding their efforts to eliminate slavery and human trafficking in their supply chains. In compliance with the Act, this statement is provided on behalf of Crabtree & Evelyn, Ltd (“Crabtree & Evelyn”) with registered address 102 Peake Brook Road, Woodstock, CT 06281 USA.
Crabtree & Evelyn purchases materials from suppliers located in the United States and in foreign countries. Crabtree & Evelyn verifies its supply chains by doing business with suppliers that are well-established, reputable organizations that respect the legal requirements of the jurisdictions in which they operate.
The Sourcing and Quality teams conduct an evaluation of first tier suppliers prior to their engagement as an accepted business partner. This evaluation includes the required signature of Crabtree & Evelyn’s Global Supplier Requirements Manual (the “Supplier’s Manual”) that among other things, prohibits the use of forced labor and child labor in their supply of goods or services. Suppliers are also asked to read and sign the Supplier’s Manual on an annual basis subsequent to becoming an accepted supplier.
Crabtree & Evelyn believes that their suppliers to do not engage in slavery or human trafficking, but Crabtree & Evelyn do not otherwise engage in the verification of product supply chains to evaluate and address the risks of slavery and/or human trafficking. To the extent that Crabtree & Evelyn engages in verification efforts, such verification is not conducted by a third party.
On an annual basis, first tier suppliers are asked to conduct self-audits to evaluate ongoing compliance with the Supplier’s Manual that currently prohibits forced labor, child labor, and harassing and abusive treatment. Crabtree & Evelyn does not conduct audits of their suppliers to evaluate whether slavery or human trafficking is taking place in supply chains, and does not use third-party verifiers for the audit process.
The requirement for suppliers to self-audit defines expectations around the suppliers’ efforts to promote equal opportunity, voluntary freedom of association, fair compensation to enable employees to meet basic needs, opportunity to improve skills, which provide them with social and economic opportunities, a safe and healthy work place, and fair competition in respect to intellectual and other property rights. The self-audits are not independent and are not unannounced. Should a supplier’s self-audit be deemed a failure by the Sourcing and Quality teams, no business may be awarded to that supplier until they are in compliance.
On an annual basis, first tier suppliers are asked to read, acknowledge and sign back their agreement to Supplier’s Manual. Failure by the supplier to do so is reflected on the internally developed Vendor Scorecard, the mechanism used to evaluate whether a supplier is an accepted partner. Crabtree & Evelyn does not require direct suppliers to certify that materials incorporated into our products comply with the laws regarding slavery and human trafficking of the country or countries in which they do business.
Crabtree & Evelyn does not maintain internal accountability standards and/or procedures for employees or contractors failing to meet company standards regarding slavery and human trafficking. Crabtree & Evelyn intends to implement company standards regarding slavery and human trafficking.
Crabtree & Evelyn does not currently provide employees, nor management with direct responsibility for supply chain management, with training on slavery and human trafficking, nor on how to mitigate such risks within the supply chain of products.
PROMOTIONS & COMPETITIONS
BALI GIFT WITH PURCHASE
• Receive two deluxe samples when you buy any 2 products from the Bali Collection on www.crabtree-evelyn.co.uk*.
*Whilst stocks last.
• Valid from 00:00 on 17 May 2021** until 00:00 on 20 June 2021**.
**Local (ET) time.
• To activate the offer, apply code ROSE25 at checkout
• Offer applies to the purchase of products only and not to gift cards, applicable taxes, shipping, handling or other charges. Offer cannot be used in conjunction with any other offer, promotion or code. One free gift per transaction/purchase.
• Offer only valid when used online at www.crabtree-evelyn.com.
• Subject to website T&Cs.
• Crabtree & Evelyn reserves the right to modify excluded products and/or cancel, amend, terminate or temporarily suspend this promotion at any time with no prior notice and with no liability to any entrant or any third party.
• All orders subject to acceptance and stock availability. Orders cannot be amended once placed and the offer cannot be applied retrospectively. Offer non-transferrable and not redeemable for cash. No adjustment on previous purchases.
• Promotor is Crabtree & Evelyn, Ltd. with registered office at 17 Arlington Street, Boston, MA, 02116, USA.
15% OFF YOUR FIRST ORDER
• Cannot be used in conjunction with any other offer.
• The Promoter reserves the right to cancel, amend, terminate or temporarily suspend this Promotion at any time with no liability to any entrant or any third party.
• Valid for a limited period of time as specified in the marketing communication. Cannot be used outside of that period and previous purchases are not eligible.
• Promotional codes are for use by the intended recipient only and proof of entitlement may be requested.
• All orders are subject to acceptance and any improper use of promotional codes may result in the cancellation of your order.
• Specific offer terms and conditions are provided with each promotional code - for specific information relevant to that offer, please refer to marketing material on which it is featured.
• All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.
• Orders cannot be amended once placed and promotional codes cannot be applied retrospectively.
• When an order is placed using a promotional code which contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The ‘discount’ will not be refunded.
REFER A FRIEND - 15% OFF FOR REFERRERS ONLINE
1. Go to www.crabtree-evelyn.com/refer-a-friend, enter your details to receive your unique referral link which you can then share with your friends.
2. Once your friend has clicked the link and signed up you will both separately receive an email containing your unique 15% off online promo code.
3. Place full-priced products in your shopping bag and then add the unique code to the 'promo code' box at checkout to redeem discount. Only one promo code can be redeemed against any order.
Terms & Conditions:
1. Applies to full-priced items only. 15% off cannot work in conjunction with any other promotion, including sale items
2. Offer available online with valid promo code only.
3. Customers cannot refer themselves, any attempt to do so will be blocked.
4. Any suspicious activity will be monitored and customers found to be gaming the system will be blocked from the Refer A Friend scheme.
5. Cannot be used in conjunction with any other discount or promotion code, including student discount or Treat Me rewards.
6. Crabtree & Evelyn reserves the right to withdraw this offer at any time.