Terms & Conditions

PRIVACY POLICY

Date: July 2019

At Crabtree & Evelyn we understand and respect your concerns about the privacy and security of your personal information. We are committed to maintaining and using your information responsibly.

Please review this Privacy Policy carefully (the “Privacy Policy”). It explains what types of information we collect, how that information is used, to whom it is disclosed, and how it is safeguarded. The Privacy Policy applies to all information previously or currently provided to or collected by us. By interacting with us, whether in-store, on the phone, or online, including through this website, you agree to our collection and use of your information as described in the Privacy Policy. We may change our Privacy Policy and when we do we will publish the changes here. For this reason, we encourage you to review our Privacy Policy periodically.

INFORMATION ABOUT US

For the purpose of data protection legislation, the data controller is Crabtree & Evelyn, Ltd (“Crabtree & Evelyn”, “we”, “us” or “our”), a company incorporated in USA with an office at 102 Peake Brook Road, Woodstock, Connecticut, 06281. Crabtree & Evelyn operates the Website. If you have questions about this Privacy Policy please contact us here.

INFORMATION COVERED BY THIS POLICY

This Privacy Policy applies to all personal information collected and used by us. For the purpose of this Privacy Policy, “personal information” means information or pieces of information that could identify you, such as your name, address, and email address and it could include information like your IP address or information about your shopping habits.

WHAT INFORMATION IS COLLECTED?

Information you give us

We collect personal information that you provide, such as your name, billing address, shipping address, telephone number, e-mail address, credit card information, gender, user generated content, and date of birth, when you:

• Make a purchase
• Enrol in a loyalty, rewards, or promotional program
• Participate in interactive features on the Site such as product reviews
• Sign up to receive e-mails or other notifications from us
• Enter a contest or sweepstakes
• Fill out a survey
• Create a Crabtree & Evelyn account
• Use a social media service like Facebook or Twitter to communicate with us
• Submit a request to our customer service department

Information we collect automatically

When you visit this website we may use cookies, pixel tags, and other technologies to automatically collect the following information:

• IP address, login information, browser type, location, time zone, operating system, and other technical information
• Information about your visit to our website
• Length of visits to pages on the Website, and page interaction information

Please see our cookie policy for further information.

Emails that we send as part of our marketing programs may use web beacons and other technologies that tell us whether an email has been opened. We may also collect information using cookies on this website and on other websites to understand how you interact with our advertising to make sure we’re delivering it in the most relevant way. When you provide publicly available content, such as content posted to a social media page, we may collect that information.

DO NOT TRACK

Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies); you also may opt-out of targeted advertising by following the instructions below or in the cookie policy.

INFORMATION WE RECEIVE FROM OTHERS

We may receive information about you from third parties that we work with, including, for example, advertising networks, analytics providers, search information providers, credit reference agencies, and fraud detection providers.

HOW IS MY INFORMATION USED?

We and third party data processors acting on our behalf may collect, store, and process your personal data:

• To process, track, and fulfil your order
• To communicate with you about the status of an order
• To identify your product and service preferences
• To administer a sweepstakes or contest
• To deliver coupons, marketing communications, and ads
• To administer loyalty, rewards, and promotional programs
• To improve the effectiveness of the Website
• To prevent fraudulent transactions
• To help us market our products more effectively
• To comply with our legal obligations
• To conduct our general business operations and administration
• To protect our rights and enforce our policies

WILL MY INFORMATION BE SHARED?

We do not sell or rent your personal information to non-affiliated third parties for their own marketing purposes. We may share your personal information within Crabtree & Evelyn and the members of the Crabtree & Evelyn group of companies, which means our subsidiaries and our ultimate holding company and its subsidiaries. As described in this website’s Terms of Use, we may share information that you elect to make available to the public on the Website or on social media networks, including user-generated content. For instance, if you post a product review on the Website or interact with us on social media sites and elect to make it available to the public, your information will be accessible on the Website and our social applications.

We may also share your information with trusted companies that provide business support services to us (such as shipping, name and address verification, customer service, contest administration, email distribution, fraud detection, and promotions fulfilment), companies that help us market our products and services, and analytics and search engine providers that assist us in the improvement and optimization of this website. These companies are not authorized to use the information we share with them for any other purpose or to send you unsolicited email. With your prior consent, we may share names and addresses from our mailing list with carefully chosen marketing partners. We may also share aggregated statistical or demographic information with third parties in a manner that does not reveal personally identifiable information.

We may disclose personal information about you in order to: (a) protect the legal rights, privacy or safety of the Crabtree & Evelyn group or our employees, agents and contractors; (b) respond to valid legal process from government or public authorities in any country in which we operate; (c) permit us to pursue available remedies or limit the damages that we may sustain; (d) enforce our Terms of Use or the terms and conditions applicable to any contest, promotion or program; and (e) comply with the law.

As we develop our business we might sell or buy stores, subsidiaries, or businesses. There might be a reorganization, merger, sale, joint venture, assignment, transfer or other disposition (including without limitation in connection with any bankruptcy or similar proceedings) of all or any portion of the business of the Crabtree & Evelyn group of companies. In connection with these transactions your personal information and other information we have collected as described in this Privacy Policy may be disclosed and may be among the business assets transferred as part of the transaction.

SPECIAL INFORMATION FOR CALIFORNIA CONSUMERS

California residents may request a list of all third parties to which we have disclosed certain personal information about you for the third party’s marketing purposes. You may make one request per calendar year. In your request, please attest that you are a California resident and provide a current California address for our response to you. You may request this information in writing by contacting us at the contact details set out below.

WHERE IS MY INFORMATION STORED?

The data we collect may be transferred to and stored at destinations outside the USA. It may also be processed by personnel operating outside the USA who work for us or for one of our service providers. Countries outside the USA may not offer the same level of data protection as the USA. By providing us with your personal information, you agree to this transfer, storing, or processing.

IS MY PERSONAL INFORMATION SECURE?

To protect the security of your online order information, we use SSL (Secure Sockets Layer) technology. SSL technology encrypts your credit card number, order information and personal information before it is transmitted to help protect it from being decoded by anyone other than us. We also require our third party providers to take reasonable precautions to keep your personal information secure. Unfortunately, no storage system and no transmission of information is completely secure. Accordingly, we cannot guarantee the security of your data and any information you transmit to us is at your own risk.

DO YOU LINK TO OTHER SITES?

For your convenience, this website may include links to and from other websites. If you follow a link to any of these websites please note that these websites have their own privacy and security policies which you should review. We do not accept any liability or responsibility for these other websites or their policies.

WHAT CHOICES DO I HAVE?

It is important that you are able to control your personal information. You have the right to request a copy of the personal information we hold about you, to ask us to update or delete your personal information, and not to be contacted by us if you do not wish to be.

If you do not wish to receive emails from us, please follow the removal instructions at the bottom of the email.

If you want to exercise any of the other choices described above or you have any questions or concerns about how we treat your personal information, you may contact us here.

DO YOU USE COOKIES OR PIXEL TAGS?

Please see our cookie policy to understand how we use cookies and pixel tags.

GOOGLE ANALYTICS

We have enabled and use on the Site applications available from Google, termed Google Analytics Advertising Features. These include: Remarketing with Google Analytics, Google Display Network Impression Reporting, and Google AdWords. These Advertising Features work together with cookies and cookie technology.

The Advertising Features collect specific visitor cookie data, such as the source, medium, and keyword used to visit the Site, and other information, such as how often users visit this Site, what pages they visit when they do so, and what other sites they used prior to coming to this Site. We use the information we get from Google Analytics only to improve this Site. Google Analytics collects only the IP address assigned to you on the date you visit this Site. We use Remarketing with Google Analytics in conjunction with Google AdWords to display content specific advertisements to visitors that have previously visited our Site when those visitors go to other websites that have the Google Display Network implemented.

Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser. Or, to opt out of Google Advertising Features specifically, you can access Google Analytics' currently available opt-outs. To learn more about Google’s privacy practices, please review the Google Privacy Policy at https://www.google.com/policies/privacy/. You can also download the Google Analytics Opt-out Browser Add-on to prevent their data from being used by Google Analytics at https://tools.google.com/dlpage/gaoptout.

THIRD-PARTY AD NETWORKS/SOCIAL NETWORKS

We use third parties such as network advertisers and social media, including Facebook, to serve advertisements on third-party websites or other media (e.g., social networking platforms). This enables us and these third parties to target advertisements to you for products and services in which you might be interested. Third-party ad network providers, advertisers, sponsors and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. These third-party cookies and other technologies are governed by each third party's specific privacy policy, not this one. We may provide these third-party advertisers with information, including personal information, about you to assist us with this advertising.

We may disclose certain information (such as your email address) to third parties—such as Facebook (for more information on Facebook Custom Audience, go to https://www.facebook.com/settings/?tab=ads) and Google Analytics Audiences (to opt-out of Google Analytics Audiences and other Google advertising, go to https://adssettings.google.com/) so that we can better target ads and content to our users and others with similar interests on these third parties’ platforms or media (“Custom Audiences”). We may also work with third party ad networks and marketing platforms that enable us and other participants to target ads to Custom Audiences submitted by us and others. You may also control how Facebook, Google, and other third parties display certain ads to you, as explained below.

Users in the United States may opt out of many third-party ad networks, including those we work with on our Website and App. For example, you may go to the Digital Advertising Alliance (“DAA”) Consumer Choice Page for information about opting out of interest-based advertising and their choices regarding having information used by DAA companies. You may also go to the Network Advertising Initiative (“NAI”) Consumer Opt-Out Page for information about opting out of interest-based advertising and their choices regarding having information used by NAI members.

Opting out from one or more companies listed on the DAA Consumer Choice Page or the NAI Consumer Opt-Out Page will opt you out from those companies' delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through our Site or on other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies when you opt out on the DAA or NAI websites, your opt out may not be effective. Additional information is available on the DAA's website at www.aboutads.info or the NAI's website at www.networkadvertising.org.

CHANGES TO THE PRIVACY POLICY

We may update our Privacy & Security Policy. When we make changes, we will post them here. You may wish to check this section from time to time because, by visiting our website, you agree to accept any such changes.

COOKIES

This website uses cookies and this page explains what cookies are, how we use them and how you can change your browser settings to control which cookies are used.

SO WHAT ARE COOKIES?

A cookie is the name for a text file which contains small amounts of information which are downloaded to your device (computer, tablet, mobile etc.) when you visit a website. Cookies do lots of different jobs, like letting you place orders online, navigate between pages efficiently, remembering your preferences and generally improve your experience on the website. They can also help to ensure that adverts you see online are more relevant to you and your interests, i.e. by showing you reminders of what you viewed on a site but did not buy. You can find more information on cookie types below.

You can manage your cookie settings at any time through your browser - ie Internet Explorer, Mozilla Firefox, Chrome etc. If you connect to the internet through a variety of devices - perhaps a home computer, smart phone and tablet you may have to adjust your settings on each device.

We also use pixel tags (a.k.a clear GIFs, web beacons, web bugs), which are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your device’s hard drive, pixel tags are embedded invisibly on web pages. We may use pixel tags, in connection with our site to, among other things, track the activities of site visitors, help us manage content, and compile statistics about site usage. We and our service providers also use pixel tags in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.

DON'T WORRY

We haven’t changed anything about our site, so if you are happy with how it works then just keep on using it as you have been. If you ever want to adjust your settings, you can revisit this page and follow the links to manage your settings. The cookies we use on crabtree-evelyn.co.uk never collect anything that personally identifies you, such as your name or address and we never sell your details to any third parties.

The cookies we use (which may sometimes include ones created by specialist third parties) tend to work primarily from identifying the IP address of the device you connected to the internet on and this number is then used to distinguish one visitor from the next. From this we aggregate the information and analyse it for key behaviours, trends, or to learn if there are errors occurring on our site that we were unaware of.

This IP number can relate to your general geographical location - i.e. the country you are in, and may disclose what device you connected to the internet via - i.e. PC, Mobile or Tablet. This is so the most suitable version of the website can be displayed for your device.

SUMMARY OF DIFFERENT COOKIE PURPOSES

Strictly Necessary Cookies

Without these cookies, you would not be able to use our website to place orders. For example, our essential cookies allow the site to remember what items you added to your basket, and keep them saved when you move to the checkout and start to purchase your order.

Performance Cookies

These types are used by us in order to enable us to collect and analyze visitor behaviour that helps us recognise patterns and trends, spot areas we could improve (like if a page breaks) and generally helps us improve our website to give you the best possible experience. If you interact with one of our digital ads, or come via an affiliate partner of ours, the cookies will help us understand that these third party referrals took place. Our affiliates are funded by earning a small commission from their referrals who go on to purchase with us, and sometimes these partners pass this back to you as points, so although these cookies are not essential, if you block them, you stop getting your loyalty points.

Functionality Cookies

These enable certain non-transactional functions or features of the website to work correctly for you - such as providing the My Account zones, our Ratings & Review services, Social Media Sharing and Like buttons, or offering you the Address Finder tool at the Checkout. It’s important to note that when interacting with our Social elements such as Tweet This, or Facebook Like buttons, the visibility of your actions and how public they are, will depend on the settings you have in place on your separate social media account.

Targeting or Behavioural Cookies

These are particular cookies used to try and tailor your browsing experience our website and to personalised advertising to you after you leave a site. We run these ads occasionally, and they will typically show you reminders of a few items you seemed interested while on our site. They should reduce in frequency over a week or two, but if you want to opt out, you can manage this at any time by visiting this website for more info: http://www.networkadvertising.org/managing/opt_out.asp
You will also be able to opt out of this kind of advertising by other brands at the same time.

We may disclose certain information (such as your email address) to third parties—such as Facebook (for more information on Facebook Custom Audience, go to https://www.facebook.com/settings/?tab=ads) and Google (to opt-out of Google Analytics Audiences and other Google advertising, go to https://adssettings.google.com/) so that we can better target ads and content to our users and others with similar interests on these third parties’ platforms or media (“Custom Audiences”). We may also work with third party ad networks and marketing platforms that enable us and other participants to target ads to Custom Audiences submitted by us and others. You may also control how Facebook, Google, and other third parties display certain ads to you, as explained above.

KEEPING SAFE WITH SOCIAL MEDIA

If you interact with us via Reviews or FAQ features, the username you enter will be displayed publicly on our site. For this reason, you may prefer to enter a nickname if you do not want your real name to be published.

We have also recently launched Social Media accounts such as our Facebook page and Twitter accounts, if you have accounts with either of these, you will be able to interact with us. However, your profile or account name could become visible to the other people who have also Liked or Followed us. This will depend on the privacy settings you have selected with those providers. This is also true if you use the Share Me, Like or other Social Icons on our product pages. If you post a comment on our Blog, your email address will not be shown, however the name you enter will be. Therefore, you may prefer to enter just a first name, initial or nickname into the Name field.

MANAGING YOUR COOKIE SETTINGS

You can review and manage your cookie settings at any time via your browser. However, if you block or opt out of all our cookies, you are likely to find that our website becomes very difficult to use.

On our site, we feel the first 3 types of cookie are really necessary to give you the best on-site experience with us. The information we collect is anonymous and always aimed at enhancing your on-site experience, so we hope you will continue to be happy for us to use these during your visits. Unless you have chosen to block or edit your cookie settings, we will determine that we have your consent to allow us to use them.

For instructions on how to manage your cookie settings, please visit: http://www.allaboutcookies.org/manage-cookies/

For instructions on how to opt out of Behavioural Advertising Cookies, please visit: http://www.networkadvertising.org/managing/opt_out.asp

TERMS OF USE

INTRODUCTION

Welcome to crabtree-evelyn.com. Please review the following Terms of Use, which govern your access to and use of this website and all other sites, services, and tools where these Terms of Use appear or are linked (collectively, the "Site"). As used in these Terms of Use, "Crabtree & Evelyn," "us," or "we" refers to Crabtree & Evelyn, Ltd.

Use of the Site constitutes your agreement to follow and be bound by these Terms of Use. We reserve the right to change these Terms of Use from time to time without prior notice. When we make changes, we will publish them here. For this reason, we encourage you to review these Terms of Use periodically when you use the Site. If at any time you do not accept all of these Terms of Use, you must immediately stop using the Site.

By visiting our website you accept and agree to be bound and abide by the Terms of Use and our Privacy Policy, incorporated herein by reference. Your access to and use of the Site is conditioned upon your acceptance and compliance with these Terms of Use and the Privacy Policy.

SITE CONTENT

The Site, all contents on the Site, including names, logos, images, illustrations, designs, icons, photographs, written materials, and video and audio clips, and all intellectual property rights in such contents (collectively, the "Contents") are owned by or licensed to Crabtree & Evelyn, Ltd. All intellectual property rights in the Contents are expressly reserved. The Site may be subject to one or more U.S. Patents used under license.

You may download or copy the Contents of this Site for your personal use only and only to the extent you do not modify or alter the Contents, delete or change any copyright or trademark notice, or violate these Terms of Use. No right, title, or interest in any Contents is transferred to you as a result of any such downloading or copying. Accessing, downloading, printing, posting, storing, or otherwise using the Site or any of the Contents for any commercial purpose, whether on behalf of yourself or on behalf of any third party, is prohibited.

USER COMMUNICATIONS

Crabtree & Evelyn welcomes your comments, ideas, suggestions, and other content submitted through or to the Site, and through social media applications, e-mail, telephone, or mail ("User Content") as long as the User Content complies with these Terms of Use.

You agree that Crabtree & Evelyn is under no obligation to treat any User Content as confidential or proprietary or to pay for or respond to any User Content. For any User Content you submit, you grant to Crabtree & Evelyn a non-exclusive, sub-licensable, fully paid-up, perpetual, irrevocable, royalty-free, transferable right and license to use, display, perform, transmit, copy, modify, delete, adapt, publish, translate, create derivative works from, sell and distribute such User Content, and to incorporate the User Content into any form, medium, or technology, now known or hereafter developed, throughout the world, all without compensation to you. You also grant to Crabtree & Evelyn the right (but not the obligation) to use the name that you submit in connection with any User Content. For these reasons, do not send us any User Content if you do not wish to license it to us or do not want us to use your name. We are not responsible for the use or disclosure of any personal information that you voluntarily disclose in connection with any User Content you submit. You represent and warrant that you have all rights necessary for you to grant the licenses granted in this section.

You agree to ensure that any User Content you submit is accurate, does not violate any law, does not violate any right of a third party, including copyright, trademark, privacy, or publicity rights, and will not cause injury to any person or entity. You further agree not to submit any User Content that contains or provides links to material that is obscene, profane, lewd, violent, or threatening or that contains viruses, malware, political campaigning, commercial solicitation, or any form of "spam". You agree not to use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead Crabtree & Evelyn or third parties as to the origin of any User Content. You are solely responsible for the User Content you submit and agree to indemnify us for all claims resulting from any User Content submitted by you. You acknowledge and agree that we reserve the right (but have no obligation) in our sole discretion to monitor, edit, and remove User Content. Crabtree & Evelyn assumes no liability for any User Content submitted by you or any third party.

LINKS TO OTHER WEBSITES

Links may be established from the Site to external websites operated by third parties. Your use of these third party websites is at your own risk. Crabtree & Evelyn makes no warranties or representations about any third party websites and is not responsible or liable for such websites, their content, products, privacy settings, terms, or other materials on or available from them. It is your responsibility to review and understand the terms, policies, settings, and functions of any third party website.

PRODUCT INFORMATION

The display of an item on the Site is not a guarantee that the item is currently in stock or that it will be available when you visit the Site at a later date. All descriptions, images, features, specifications and prices of our Products are subject to change at any time without notice. We reserve the right, with or without prior notice, to do any one or more of the following for any reason: (i) limit the available quantity of or discontinue any product; (ii) impose conditions on the honoring of any coupon, coupon code, promotional code, or other similar promotion; (iii) bar you from making or completing any or all transactions; and (iv) refuse to provide you with any product. If you have questions about the availability of a particular item, contact us here. Our Customer Care Team will make every effort to assist you. The prices quoted are in U.S. dollars and are subject to change. Purchase requests from addresses outside of the United States or its possessions cannot be filled.

Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order). If you find an error, inaccuracy, or omission relating to a product you purchased your sole remedy is to return it in unused condition.

PRODUCT APPEARANCE

The exact appearance of each product on the Site will depend upon the quality and settings of your monitor and computer. For this reason, we cannot guarantee that your monitor's display of our products and packaging will be accurate.

SITE TRANSACTIONS

The products and services available on the Site, as well as complimentary samples we may provide to you, are for personal use only. We do not offer merchandise for resale. We reserve the right to refuse or limit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors, or otherwise violate these Terms of Use. If we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail, mailing address or telephone number provided at the time the order was made.

ACCOUNTS

In order to access certain features of the Site, you must successfully register an account with Crabtree & Evelyn.

If you would like to register for an account with us, you must provide your name, a working email address and a password. You may also have an opportunity to provide additional, optional information so that we can provide you a more customized experience when using the Site. Once you submit the required registration information, we will determine whether or not to approve your proposed account. If approved, you will be permitted to log in to your account with your password.

For so long as you use the account, you agree to provide true, accurate, current, and complete information which can be accomplished by logging into your account and making relevant changes.

You are responsible for complying with these Terms of Use when you use the Site, whether logged into your account or not. Because it is your account, it is your responsibility to maintain the confidentiality of your password(s). Should you believe your password or the security of your account has been breached in any way, you must immediately notify us.

PERSONAL INFORMATION

Your submission of personal information to or through the Site is also governed by the Privacy Policy. These Terms of Use incorporate by reference the terms and conditions of the Privacy Policy.

COPYRIGHT COMPLAINTS

If you believe that your copyrighted work has been infringed under U.S. copyright law and is accessible on the Site, please provide our copyright agent with a written notice that includes the following:

• A description of the copyrighted work that you claim has been infringed;
• A description of the material that you claim is infringing;
• A description of where the material you claim is infringing is located on the Site;
• Your address, telephone number, and e-mail address;
• A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
• A statement that under penalty of perjury the information in the notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf; and
• An electronic or physical signature of the owner of the copyright interest or a person authorized to act on behalf of the owner of the copyright interest.

This procedure is only for reporting claims of copyright infringement. Crabtree & Evelyn's agent for notice of claims of copyright infringement on the Site can be reached as follows:

Crabtree & Evelyn, Ltd, c/o 15 Bonhill Street, London, EC2A 4DN

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THE SITE AND ANY CONTENT AVAILABLE ON THE SITE ARE PROVIDED ON AN "AS-IS" AND "AS AVAILABLE" BASIS. CRABTREE & EVELYN MAKES NO REPRESENTATIONS OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, AND MATERIALS, INCLUDED ON THE SITE. TO THE FULLEST EXTENT PERMITTED BY LAW, CRABTREE & EVELYN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
YOU EXPRESSLY AGREE THAT USE OF THE SITE IS AT YOUR SOLE RISK AND THAT CRABTREE & EVELYN SHALL NOT BE LIABLE FOR ANY DAMAGES, COSTS, OR EXPENSES, INCLUDING GENERAL, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, RELATED TO USE OF THE SITE. IF YOU ARE A NEW JERSEY RESIDENT, THIS LIMITATION OF LIABILITY SECTION IS TO BE ONLY AS BROAD AND INCLUSIVE AS IS PERMITTED BY THE LAW OF THE STATE OF NEW JERSEY.

INDEMNIFICATION

You agree to defend and indemnify Crabtree & Evelyn from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site, including any User Content submitted by you, and any breach by you of these Terms of Use. If you are a New Jersey resident, this indemnification clause is to be only as broad and inclusive as is permitted by the law of the state of New Jersey.

APPLICABLE LAW AND DISPUTE RESOLUTION

This site is created and controlled by Crabtree & Evelyn, Ltd. in the State of Connecticut, USA. These Terms of Use shall be construed in accordance with the laws of the State of Connecticut, without regard to any conflict of law provision. Any dispute relating to or arising out of these Terms of Use or the Site shall be resolved exclusively by the state and/or federal courts in the State of Connecticut. You hereby consent to and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to venue and jurisdiction in the state and federal courts of Connecticut.

TERMINATION

These Terms of Use are effective unless and until terminated by either you or Crabtree & Evelyn. You may terminate these Terms of Use at any time provided you cease further use of the Site. We also may terminate these Terms of Use at any time without notice and, accordingly, may deny you access to the Site if, in our sole judgment, you fail to comply with any provision of these Terms of Use. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of these Terms of Use for all purposes.

CALIFORNIA CONSUMER NOTICE

Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: The Site are provided by Crabtree & Evelyn, Ltd. 102 Peake Brook Rd. Woodstock, CT 06281. If you have a question or complaint regarding the Site or products sold on the Site, please contact Customer Service here. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by post at 1625 North Market Blvd., Sacramento, CA 95834 or by telephone at (916) 445-1254 or (800) 952-5210 or Hearing Impaired at TDD (800) 326-2297 or TDD (916) 322-1700.

THE CALIFORNIA TRANSPARENCY IN SUPPLY CHAINS ACT STATEMENT

The California Transparency in Supply Chains Act (the “Act”) requires certain retailers and manufacturers doing business in California to provide information regarding their efforts to eliminate slavery and human trafficking in their supply chains. In compliance with the Act, this statement is provided on behalf of Crabtree & Evelyn, Ltd (“Crabtree & Evelyn”) with registered address 102 Peake Brook Road, Woodstock, CT 06281 USA.

VERIFICATION

Crabtree & Evelyn purchases materials from suppliers located in the United States and in foreign countries. Crabtree & Evelyn verifies its supply chains by doing business with suppliers that are well-established, reputable organizations that respect the legal requirements of the jurisdictions in which they operate.

The Sourcing and Quality teams conduct an evaluation of first tier suppliers prior to their engagement as an accepted business partner. This evaluation includes the required signature of Crabtree & Evelyn’s Global Supplier Requirements Manual (the “Supplier’s Manual”) that among other things, prohibits the use of forced labor and child labor in their supply of goods or services. Suppliers are also asked to read and sign the Supplier’s Manual on an annual basis subsequent to becoming an accepted supplier.

Crabtree & Evelyn believes that their suppliers to do not engage in slavery or human trafficking, but Crabtree & Evelyn do not otherwise engage in the verification of product supply chains to evaluate and address the risks of slavery and/or human trafficking. To the extent that Crabtree & Evelyn engages in verification efforts, such verification is not conducted by a third party.

AUDIT

On an annual basis, first tier suppliers are asked to conduct self-audits to evaluate ongoing compliance with the Supplier’s Manual that currently prohibits forced labor, child labor, and harassing and abusive treatment. Crabtree & Evelyn does not conduct audits of their suppliers to evaluate whether slavery or human trafficking is taking place in supply chains, and does not use third-party verifiers for the audit process.

The requirement for suppliers to self-audit defines expectations around the suppliers’ efforts to promote equal opportunity, voluntary freedom of association, fair compensation to enable employees to meet basic needs, opportunity to improve skills, which provide them with social and economic opportunities, a safe and healthy work place, and fair competition in respect to intellectual and other property rights. The self-audits are not independent and are not unannounced. Should a supplier’s self-audit be deemed a failure by the Sourcing and Quality teams, no business may be awarded to that supplier until they are in compliance.

CERTIFICATION

On an annual basis, first tier suppliers are asked to read, acknowledge and sign back their agreement to Supplier’s Manual. Failure by the supplier to do so is reflected on the internally developed Vendor Scorecard, the mechanism used to evaluate whether a supplier is an accepted partner. Crabtree & Evelyn does not require direct suppliers to certify that materials incorporated into our products comply with the laws regarding slavery and human trafficking of the country or countries in which they do business.

INTERNAL ACCOUNTABILITY

Crabtree & Evelyn does not maintain internal accountability standards and/or procedures for employees or contractors failing to meet company standards regarding slavery and human trafficking. Crabtree & Evelyn intends to implement company standards regarding slavery and human trafficking.

TRAINING

Crabtree & Evelyn does not currently provide employees, nor management with direct responsibility for supply chain management, with training on slavery and human trafficking, nor on how to mitigate such risks within the supply chain of products.

MODERN SLAVERY STATEMENT 2018

This statement has been published in accordance with section 54(1) of the UK Modern Slavery Act 2015 which requires businesses to state the actions they have taken during the financial year to ensure that slavery or human trafficking are not taking place in their operations and supply chain.

CE Holdings Limited and its subsidiaries (“Crabtree & Evelyn”) believe that societies, economies and businesses thrive when human rights are protected and respected. Respect for human rights is fundamental to both our purpose of serving the world by making bodycare, home fragrance and food products that people love, and to our commitment to ethical business conduct. Crabtree & Evelyn respects and acknowledges internationally recognised human rights principles. Within Crabtree & Evelyn and throughout our supply chain, we are committed to treating people with dignity and respect.

This statement refers to the financial year commencing on 1 January and ending on 31 December 2018, and sets out the steps we have taken to prevent modern slavery and human trafficking in our business or supply chain.

ABOUT CRABTREE & EVELYN

Founded in Cambridge, Massachusetts in 1968, Crabtree & Evelyn is an international manufacturer and retailer of body, fragrance and home care products. As a brand we have stores in the UK, US and Mexico. Crabtree & Evelyn is based in the UK, with a head office in London and subsidiaries in Australia, Austria, Canada, China, France, Germany, Hong Kong, Macau, Malaysia, Mexico, the Netherlands, Singapore and the USA.

OUR SUPPLY CHAIN

Crabtree & Evelyn works within a large, diverse value chain of business partners. Our supply chain is global in nature, spanning production locations throughout Europe, North America, and the Asia Pacific. We recognise that each entity in this chain has its own independent duty to respect human rights. We expect our business partners to adhere to ethical business conduct consistent with our own, and are committed to working with them to fulfill this common goal.

OUR POLICIES

The Sourcing and Quality teams conduct an evaluation of first-tier trade suppliers prior to their engagement as an accepted business partner. First-tier trade suppliers are defined as “as any supplier to which a material purchase order is issued, and which in turn ships requested goods to Crabtree & Evelyn. This tier does include certain distributors, trading companies, and agents, and therefore does not necessarily include all original manufacturers, which can be at a second or third tier”. The evaluation includes the required signature of Crabtree & Evelyn’s Global Supplier Requirements Manual (the “Supplier’s Manual”) prohibiting suppliers from employing forced or involuntary labour, child labour or engage in abusive treatment or corrupt business practices in supplying goods or services. The Supplier’s Manual contains an Ethical Trading Policy requiring supplier workplaces to be free of discrimination, any form of harsh or inhuman treatment, including corporal punishment, the threat of physical abuse, sexual harassment, or other forms of intimidation. The Ethical Trading Policy prohibits the use or threat of physical or sexual violence, harassment and intimidation against a worker, his or her family, or close associates. Crabtree & Evelyn currently does not have any policies addressing human trafficking specifically as such.

SUPPLIER RESPONSIBILITY PROGRAM

The protection of human rights is one of the four pillars of our supplier responsibility program. Responsible sourcing is defined in our Ethical Trading Policy. We also require our business partners to sign and abide by our Ethics and Compliance Survey.

VERIFICATION

Crabtree & Evelyn purchases materials from suppliers located in Europe, North America and Asia Pacific. Crabtree & Evelyn verifies its supply chains by doing business with suppliers that are well-established, reputable organisations that respect the legal requirements of the jurisdictions in which they operate. Suppliers are asked to read and sign the Supplier’s Manual on an annual basis subsequent to becoming an accepted supplier. Crabtree & Evelyn strongly believes that their suppliers do not engage in slavery or human trafficking.

SELF-AUDITS

On an annual basis, first-tier suppliers are asked to conduct self-audits to evaluate ongoing compliance with the Supplier’s Manual that currently prohibits forced labour, child labour, and harassing and abusive treatment.

The requirement for suppliers to self-audit defines expectations around the suppliers’ efforts to promote equal opportunity, voluntary freedom of association, fair compensation to enable employees to meet basic needs, opportunity to improve skills, which provide them with social and economic opportunities, a safe and healthy work place, and fair competition in respect to intellectual and other property rights. The self-audits are not independent and are not unannounced. Should a supplier’s self-audit be deemed a failure by the Sourcing and Quality teams, no business may be awarded to that supplier until they are in compliance.

CERTIFICATION

By signing back the above-referenced self-audit, Crabtree & Evelyn asks each prospective direct first-tier supplier to certify that it will comply with Crabtree & Evelyn’s policies prohibiting the use of forced and compulsory labour, child labour, and harassing and abusive treatment. On an annual basis suppliers are asked to sign back their agreement to Crabtree & Evelyn’s Global Supplier Requirements Manual, which includes Crabtree & Evelyn’s Ethical Trading Policy.

ACCOUNTABILITY AND RESULTS

Crabtree & Evelyn has implemented internal systems and procedures to ensure that Crabtree & Evelyn’s policies prohibiting the use of forced and compulsory labour, child labour, and harassing and abusive treatment are followed by its first-tier suppliers. Non-compliance can result in corrective action or termination of the relationship. Any supplier found to be in violation of these policies would be immediately terminated, and removed from consideration for future Crabtree & Evelyn business.

TRAINING

Crabtree & Evelyn does not currently provide employees, suppliers, nor management with direct responsibility for supply chain management, with specific training on slavery and human trafficking, nor on how to mitigate such risks within the supply chain of products.

COMMITMENTS FOR 2018-2020

• Develop and roll out a formal training program to include all Quality and Sourcing personnel, covering all aspects of supplier compliance relative to ethical trading including modern slavery;
• Establish clear first-tier reporting requirements policy for monitoring second-tier suppliers;

This statement was approved by the Board of CE Holdings Limited and signed on its behalf by:

David L. Stern
Global Chief Executive Officer

June 2019