Terms & Conditions
and Policies

On this page you'll find everything you need to know regarding interacting with this website, shopping with us, and how we use your personal information.

Website Terms of Use

These terms of use govern your use of this website. By using this website you agree to be bound by these terms. If you don’t agree with these terms then please do not use this website.

As used in these terms, "Crabtree & Evelyn," "us," or "we" refers to Crabtree & Evelyn (Singapore) PTE Limited. We may change these terms and will publish the new ones here. Please check these terms periodically when you use this website.

Information about us

The website is operated by Crabtree & Evelyn (Singapore) PTE Limited (“Crabtree & Evelyn”, “we”, “us” or “our”) a company incorporated in Singapore with an office at 1 Maritime Square, #10-23 Harbour front Centre, Singapore, 099253.

Use and website content

The Site and its contents is provided on an “as is” basis and to the fullest extent permitted by applicable laws, no representations and warranties of any kind, expressed or implied are given by us in connection with the website. You may only use this website for lawful purposes and you may not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the website.

The contents of this website belong to or are licensed to us. You may download or copy the contents of this website for your personal use in accordance with these terms, provided that you do not modify the contents or remove any copyright or trade mark notices, but you may not use the contents for commercial purposes.

User communications

We welcome your comments, suggestions and other content submitted through this website, social media, e-mail, telephone, or mail ("User Content") as long as the User Content complies with these terms. Other than personal data, which is subject to our Privacy Policy, User Content will be subject to the following terms:

You agree that we are not required to treat User Content as confidential, to pay you or to respond to your User Content. For any User Content you submit, you grant us a non-exclusive, sub-licensable, fully paid-up, perpetual, irrevocable, royalty-free, transferable licence to use, display, perform, transmit, copy, modify, delete, adapt, publish, translate, create derivative works from, sell and distribute such User Content, including making derivatives or otherwise incorporating it into other materials, without compensation to you. We may also use the name that you submit in connection with any User Content. For these reasons, do not send us any User Content if you do not wish to license it to us or do not want us to use your name. We are not responsible for the use or disclosure by others of any personal information that you voluntarily disclose in connection with any User Content you submit. You confirm that you have the necessary rights to grant the licences in this section.

You will ensure that any User Content you submit is accurate, does not violate any law, will not violate any right of a third party and will not cause injury to any third party. You agree not to submit any User Content that contains or provides links to material that is obscene, profane, lewd, violent, or threatening or that contains viruses, malware, political campaigning, commercial solicitation, or any form of "spam". You agree not to use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any User Content. You are responsible for the User Content you submit and agree to indemnify us for any claims resulting from any User Content submitted by you. We may monitor, edit, and remove User Content. We are not responsible for any User Content submitted by you or any third party.

Links to other websites

If we provide links from this website to sites operated by third parties, we are not responsible for those sites and/or their content and the use such sites is at your own risk.

Product information

The display of products on this website is not a guarantee that the item is in stock or that it will be available when you visit this website at a later date. If you have questions about the availability of a particular item, please call us: +65 6735 1611 or send us an email: service@crabtree-evelyn.com.sg. Customer Services will make every effort to assist you.

Occasionally there may be information on our Site that contain errors. We may correct the errors and not accept orders if we identify errors.

Product appearance

The exact appearance of each product on the Site will depend on the quality of your monitor. For this reason, we cannot guarantee that your monitor's display of our products and packaging will be accurate.

Prevailing language

The English version of these Terms of Use will prevail if there is any conflict between the English version and any translated version of these Terms of Use.

Applicable law

There terms are governed by and will be construed in accordance with Singapore law.

Personal information

Our use of your personal data is governed by our Privacy Policy.

Terms of Sale

Please read this page carefully before ordering any product. These terms apply to any order you place through our Singapore website: www.crabtree-evelyn.com/sg. By placing an order through the website you confirm that you have read, understand, and agree to these terms.

We may change these terms and will publish new ones here. Please check the terms periodically when you are making purchases on the website.

Information about us

This website is operated by Crabtree & Evelyn (Singapore) PTE Limited (“Crabtree & Evelyn”, “we”, “us” or “our”) a company incorporated in Singapore with an office at 1 Maritime Square, #10-23 Harbourfront Centre, Singapore, 099253.

Placing an order

To place an order through the website you can either become an account holder (in which case you need to provide mandatory personal information) or purchase as a guest user. Our Checkout pages will guide you through the steps you need to take to place an order with us. Please take time to read and check your order. Once you have provided your delivery and payment information you’ll have the option to review your order before you click the “Checkout” button at the end of the process.

By clicking on the “Place order” button you are making an offer to buy the goods. We will notify you by email as soon as possible to acknowledge our receipt of your order. Your offer is subject to our acceptance, which will happen when we dispatch the goods to you, and which is when an agreement is created. We will send you an email telling you when the goods have been dispatched to you. We do not have to accept your offer and if we chose not to sell you the goods, then we will tell you by email and if you have already paid, we will refund you in full as soon as reasonably possible.

The agreement between us will consist of these terms, our Privacy Policy and the information contained in the dispatch email (including the goods you ordered, payment arrangements, the price of the goods including taxes, the estimated time of delivery and delivery charges and your cancellation rights).

Privacy

Our Privacy Policy describes how your personal information will be used and stored by us.

Payment

You will be asked to enter your payment details during the checkout process. All payments must be made immediately over the Internet. By placing an order, you confirm that the credit or debit card you use is yours. All card payments are subject to authorization by your card issuer and are subject to a fraud check by our designated fraud detection vendor. All products remain our property until we have delivered the products to the address specified by you. Prices given do not include delivery costs, which will be specified as part of the order process.

We will only be able to accept orders for delivery to addresses within Singapore. We accept debit and credit card payments from Visa, Mastercard and American Express. You can also pay using PayPal.

Delivery

Delivery charges and timescales vary depending on the type of products ordered, and service you select and the delivery address. Except in the case of international deliveries, our outgoing parcels are delivered with UrbanFox.

Standard Delivery – S$8, Free on orders over S$80

Your goods should arrive within 2-5 business days. If you have an account with us you’ll be able to see when your parcel is on its way by going into Previous Orders under the My Account section. If you have not received your items within 5 working days give us a call: +65 6735 1611.

Next Day Delivery - S$12

This option is available on orders we receive before 10.00am Monday to Friday and delivery is usually the next working day.

No deliveries to remote and/or areas that require security pass/clearance, safety briefing or donning of safety gears. Remote areas are : Alps Avenue, Changi Cargo Complex/Ferry Terminal, Airport link, Jurong Island, Lim Chu Kang, MID Bases, Sentosa,Senoko, Sembawang Park, Tanah Merah Ferry Terminal, Tuas View Extension, Changi Airports and others.

Cancellation and Returns

If you are a consumer, you may cancel your order without needing to give a reason. If you are not fully satisfied with your online purchase, or want to return an item, email Crabtree & Evelyn’s Online Store Customer service team on service@crabtree-evelyn.com.sg who will process it for you.

This provision does not affect your statutory rights. Because you are a consumer, you have legal rights in relation to goods that are faulty, not as described, or not in conformity with your order.

Returning goods to a Crabtree & Evelyn store

Simply present the goods you wish to return, within 30 days from the date of purchase, to one of our stores together with proof of purchase. For your nearest store see our Store Locator.

Our liability

We are not responsible for any breach of these terms caused by circumstances beyond our reasonable control. If we are in breach of these terms, we will only be responsible for any losses that you suffer as a result to the extent that they are a natural, foreseeable consequence of our breach of these terms. Our liability will not include any business losses such as lost data, lost profits or business interruption. This does not affect any liability we may have for personal injury or death resulting from our negligence or from our fraud, or any other liability that cannot be excluded.

Prevailing language

The English version of these Terms of Sale will prevail if there is any conflict between the English version and any translated version of these Terms of Sale.

General; applicable law

We may update or amend these terms from time to time without notice to you. Any updates or amendments will be posted on the website and will apply to any future orders you place.

You may not assign or subcontract any or your rights or obligations under these terms unless we agree in writing. We may assign, transfer, or sub-contract any of our rights or obligations under these terms. If any of these terms are found to be illegal, invalid, or unenforceable by any court of competent jurisdiction, the rest of these terms will continue to apply.

A person or entity who is not a party to these terms shall have no right under the Contracts (Rights of Third Parties) Act, Chapter 53B of Singapore or any similar legislation in any jurisdiction to enforce any term of these terms, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description. For the avoidance of doubt, nothing in this paragraph shall affect the rights of any permitted assignee or transferee of these terms.

These terms and any agreement between us will be governed by Singapore law and any dispute between us will be subject to the exclusive jurisdiction of the courts of Singapore.

Privacy Policy

At Crabtree & Evelyn we understand and respect your concerns about the privacy and security of your personal data. We are committed to maintaining and using your personal data responsibly.

Please review this Privacy Policy carefully (the “Privacy Policy”). It explains what types of personal data we collect, how that personal data is used, to whom it is disclosed, and how it is safeguarded. You will be asked to consent to the terms of this notice when creating an account on the website or app. By ticking the acceptance box(es), you agree to the collection, use and disclosure (including overseas transfer) of your personal data and (with your consent) to direct marketing, each as set out in this Privacy Policy. We may change our Privacy Policy and when we do we will publish the changes here. To the extent such changes have a material effect on your rights or obligations as regards our handling of your personal data, such changes will only apply to personal data collected after the changes are applied. For this reason, we encourage you to review our Privacy Policy periodically. 

Information about us

Crabtree & Evelyn (Singapore) PTE Limited (“Crabtree & Evelyn”, “we”, “us” or “our”), a company incorporated in Singapore with an office at 1 Maritime Square, #10-23 Harbour front Centre, Singapore, 099253. Crabtree & Evelyn operates the Website.  If you have questions about this Privacy Policy please contact Hui Ping KANG, Executive- Customer Service by calling +65 6735 1611 or by email at service@crabtree-evelyn.com.sg

Information covered by this policy

This Privacy Policy applies to all personal data collected, used and disclosed by us. For the purpose of this Privacy Policy, “personal data ” is data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which we have or are likely to have access .

What information is collected?

Information you give us

We collect personal data that you provide. This will include your name, billing address, shipping address, telephone number, e-mail address, credit card information, gender, user-generated content, and date of birth, when you:

  • Make a purchase
  • Enrol in a loyalty, rewards, or promotional program
  • Participate in interactive features on the Site such as product reviews
  • Sign up to receive e-mails or other notifications from us
  • Enter a contest or sweepstakes
  • Fill out a survey
  • Create and update your Crabtree & Evelyn account
  • Use a social media service like Facebook or Twitter to communicate with us
  • Submit a request to our customer service department

In order to purchase products, you must provide us with certain personal data as part of the checkout process, otherwise we will not be able to fulfil your order. If you make an enquiry or otherwise contact us, you will also need to provide us certain contact information, otherwise we will be unable to respond to you.

In event that you provide us with personal data of individual(s) other than yourself, you undertake, represent and warrant to us that you would have and had obtained consent from the individual(s) whose personal data are being disclosed to us to collect, use, disclose and/or process such personal data, and that the individual(s) are informed of and have consented to the terms and conditions of this Privacy Policy.

Information we collect

When you visit this website we may use cookies, pixel tags, and other technologies to automatically collect the following data:

  • IP address, login information, browser type, location, time zone, operating system, and other technical information
  • Information about your visit, including the websites you visit before and after our Website and products you viewed
  • Length of visits to pages on the Website, and page interaction information. Please see our Cookie Policy for further information including for information on how to opt-out or delete cookies.

Emails that we send as part of our marketing programs may use web beacons and other technologies that tell us whether an email has been opened. We may also collect data using cookies on this website and on other websites to understand how you interact with our advertising to make sure we’re delivering it in the most relevant way. When you provide publicly available content, such as content posted to a social media page, we may collect that information.

Information we receive from others

We may receive personal data about you from third parties that we work with, including, for example, advertising networks, analytics providers, search information providers, credit reference agencies, and fraud detection providers. 

How is my information used?

We may collect, store, and process your personal data to:

  • To process, track, and fulfil your order
  • To communicate with you about the status of an order and respond to any requests or complaints
  • To identify your product and service preferences
  • To administer a sweepstakes or contest
  • To deliver coupons, marketing communications, and ads
  • To administer loyalty, rewards, and promotional programs
  • To improve the effectiveness of the Website 
  • To prevent fraudulent transactions
  • To help us market our products more effectively
  • If we are obliged to by reason of any applicable law, regulation or court order and/or to protect our interests and legal rights; and
  • For any other purposes for which we have your consent.

Will my information be shared?

We do not sell or rent your personal data. We may share, transfer or disclose your personal data within Crabtree & Evelyn and the members of the Crabtree & Evelyn group of companies, which means our subsidiaries and our ultimate holding company and its subsidiaries who need to access such information to help us provide the services to you and to improve your customer experience online. The members within the Crabtree & Evelyn group of companies are located in Australia, Canada, Germany, Hong Kong and Malaysia, Mexico, Singapore, United Kingdom and United States. As described in the Website Terms of Use, we may share information that you elect to make available to the public on the Website or on social media networks, including user-generated content. For instance, if you post a product review on the Website or interact with us on social media sites and elect to make it available to the public, your information will be accessible on the Website and our social applications.

We may also share, transfer or disclose your personal data with trusted companies that provide business support services to us (such as shipping, name and address verification, customer service, contest administration, email distribution, fraud detection, and promotions fulfilment), companies that help us market our products and services, and analytics and search engine providers that assist us in the improvement and optimization of this website. These companies are not authorized to use to use the personal data we share with them for any other purpose or to send you unsolicited email.

With your prior consent, we may share names and addresses from our mailing list with carefully chosen marketing partners.

We may also share, transfer or disclose aggregated statistical or demographic information with third parties in a manner that does not reveal personally data. 

We may disclose personal data about you in order to: (a) protect the legal rights, privacy or safety of the Crabtree & Evelyn group or our employees, agents and contractors; (b) respond to valid legal process from government or public authorities in any country in which we operate; (c) permit us to pursue available remedies or limit the damages that we may sustain; (d) enforce our Terms of Use or the terms and conditions applicable to any contest, promotion or program; and (e) comply with the law.

As we develop our business we might sell or buy stores, subsidiaries, or businesses. There might be a reorganization, merger, sale, joint venture, assignment, transfer or other disposition (including without limitation in connection with any bankruptcy or similar proceedings) of all or any portion of the business of the Crabtree & Evelyn group of companies. In connection with these transactions your personal data and other information we have collected as described in this Privacy Policy may be disclosed and may be among the business assets transferred as part of the transaction however we will ensure that we will comply with all applicable laws in doing so.

Where is my information stored?

The data we collect may be transferred to and stored at destinations outside Singapore. It may also be processed by personnel operating outside Singapore who work for us or for one of our service providers. By providing us with your personal data, you agree to this transfer, storing, and/or processing.  To protect your data we will enter into appropriate contractual arrangements or otherwise with any companies we share data with outside Singapore to ensure the safeguarding of your personal data and such parties will act at all times in compliance with applicable laws. We will only transfer your personal data to locations outside of Singapore where we are satisfied that an adequate or comparable level of protection is in place to protect your personal data held in that country.

Is my personal data secure?

We take reasonable technical and organisational measures to help protect information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. To protect the security of your online order information, we use SSL (Secure Sockets Layer) technology. SSL technology encrypts your credit card number, order information and personal data before it is transmitted to help protect it from being decoded by anyone other than us. We also require our third party providers to take reasonable precautions to keep your personal data secure and to prevent unauthorised or accidental access, processing, erasure, loss or use of any personal data transferred. Unfortunately, no storage system and no transmission of information is completely secure.

How long will my personal data be stored?

We will retain your personal data as long as necessary for the purposes for which we collect it (as set out in this Privacy Policy), for our legal or business purposes, or as required by relevant laws. Where this is open-ended, such as where you agree we can send you emails about events, you can contact us or contact our data protection officer at any time to request that we stop using your data for these purposes. We will regularly review in accordance with applicable laws and regulations and will delete and/or anonymise your personal data where it is no longer required for purposes for which it was collected of where retention is no longer necessary for a legal or business purposes.

What are my rights?

In addition to being able to change (or withdraw) your consent for how we process your personal data, you may also:

  • ask us to correct any inaccuracies with your personal data in order to help us ensure that your personal data is complete, accurate and up to date.
  • (subject to certain exceptions) ask us for access to your personal data in our control or possession, and information about the ways in which this personal data has been or may have been used or disclosed by us within the year before the date of your request

To make these requests, please contact us or our data protection officer on the details as set out above.

You can opt-out of receiving direct marketing and promotional emails. If you change your mind you can unsubscribe at any time by amending your preferences in a link provided at the bottom of every e-mail that is sent to you by us. Alternatively, you may contact us or our data protection officer, and we will deal with your request promptly.

Do you link to other sites?

For your convenience, this website may include links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy and security policies which you should review. We do not accept any liability or responsibility for these other websites or their policies.

What choices do I have?

It is important that you are able to control your personal data. You have the right to request a copy of the personal data we hold about you, to ask us to update or delete your personal data, and not to be contacted by us if you do not wish to be. You can also update your preferences and certain information at any time or by contacting us on the details as set out above.

If you do not wish to receive emails from us, please follow the removal instructions at the bottom of the email (as outline above). 

If you want to exercise any of the other choices described above or you have any questions or concerns about how we treat your personal data, you may contact us as follows:

By email:  service@crabtree-evelyn.com.sg
By phone:  + 65 6735 1611
By mail:
Crabtree & Evelyn (Singapore) PTE Limited
1 Maritime Square,
#10-23 HarbourFront Centre,
Singapore,
099253

Do you use cookies or pixel tags?

Please see our cookie policy to understand how we use cookies and pixel tags.

Google Analytics

We have enabled and use on the Site applications available from Google, termed Google Analytics Advertising Features. These include: Remarketing with Google Analytics, Google Display Network Impression Reporting, and Google AdWords. These Advertising Features work together with cookies and cookie technology.

The Advertising Features collect specific visitor cookie data, such as the source, medium, and keyword used to visit the Site, and other information, such as how often users visit this Site, what pages they visit when they do so, and what other sites they used prior to coming to this Site. We use the information we get from Google Analytics only to improve this Site. Google Analytics collects only the IP address assigned to you on the date you visit this Site. We use Remarketing with Google Analytics in conjunction with Google AdWords to display content specific advertisements to visitors that have previously visited our Site when those visitors go to other websites that have the Google Display Network implemented.

Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser. Or, to opt out of Google Advertising Features specifically, you can access Google Analytics' currently available opt-outs.

Changes to the Privacy Policy

We may update our Privacy Policy. When we make changes, we will post them here and will include the date in which this Privacy Policy was amended. You may wish to check this section from time to time because, by visiting our website, you agree to accept any such changes. To the extent such changes have a material effect on your rights or obligations as regards our handling of your personal data, such changes will only apply to personal data collected after the changes are applied.

Cookie Policy

This website uses cookies and this page explains what cookies are, how we use them and how you can change your browser settings to control which cookies are used.

So what are cookies?

A cookie is the name for a text file which contains small amounts of information which are downloaded to your device (computer, tablet, mobile etc.) when you visit a website.

Cookies do lots of different jobs, like letting you place orders online, navigate between pages efficiently, remembering your preferences and generally improve your experience on the website.  They can also help to ensure that adverts you see online are more relevant to you and your interests, i.e. by showing you reminders of what you viewed on a site but did not buy.

You can manage your cookie settings at any time through your browser - i.e. Internet Explorer, Mozilla Firefox, Chrome etc. If you connect to the internet through a variety of devices - perhaps a home computer, smart phone and tablet you may have to adjust your settings on each device.

Don't worry

We haven’t changed anything about our site, so if you are happy with how it works then just keep on using it as you have been. If you ever want to adjust your settings, you can revisit this page and follow the links to manage your settings. The cookies we use on crabtree-evelyn.com/sg never collect anything that personally identifies you, such as your name or address and we never sell your details to any third parties.

The cookies we use (which may sometimes include ones created by specialist third parties) tend to work primarily from identifying the IP address of the device you connected to the internet on and this number is then used to distinguish one visitor from the next. From this we aggregate the information and analyse it for key behaviours, trends, or to learn if there are errors occurring on our site that we were unaware of.

This IP number can relate to your general geographical location – i.e. the country you are in, and may disclose what device you connected to the internet via – i.e. PC, Mobile or Tablet. This is so the most suitable version of the website can be displayed for your device.

Summary of different cookie purposes

Strictly Necessary Cookies

Without these cookies, you would not be able to use our website to place orders. For example, our essential cookies allow the site to remember what items you added to your basket, and keep them saved when you move to the checkout and start to purchase your order.

Performance Cookies

These types are used by us in order to enable us to collect and analyze visitor behaviour that helps us recognise patterns and trends, spot areas we could improve (like if a page breaks) and generally helps us improve our website to give you the best possible experience. If you interact with one of our digital ads, or come via an affiliate partner of ours, the cookies will help us understand that these third party referrals took place. Our affiliates are funded by earning a small commission from their referrals who go on to purchase with us, and sometimes these partners pass this back to you as points, so although these cookies are not essential, if you block them, you stop getting your loyalty points.

Functionality Cookies

These enable certain non-transactional functions or features of the website to work correctly for you - such as providing the My Account zones, our Ratings & Review services, Social Media Sharing and Like buttons, or offering you the Address Finder tool at the Checkout. It’s important to note that when interacting with our Social elements such as Tweet This, or Facebook Like buttons, the visibility of your actions and how public they are, will depend on the settings you have in place on your separate social media account.

Targeting or Behavioural Cookies

These are particular cookies used to try and tailor your browsing experience our website and to personalised advertising to you after you leave a site. We run these ads occasionally, and they will typically show you reminders of a few items you seemed interested while on our site. They should reduce in frequency over a week or two, but if you want to opt out, you can manage this at any time by visiting this website for more info: www.youronlinechoices.eu

You will also be able to opt out of this kind of advertising by other brands at the same time.

Keeping safe with social media

If you interact with us via Reviews or FAQ features, the username you enter will be displayed publicly on our site. For this reason, you may prefer to enter a nickname if you do not want your real name to be published.

We have also recently launched Social Media accounts such as our Facebook page and Twitter accounts, if you have accounts with either of these, you will be able to interact with us. However, your profile or account name could become visible to the other people who have also Liked or Followed us. This will depend on the privacy settings you have selected with those providers. This is also true if you use the Share Me, Like or other Social Icons on our product pages. If you post a comment on our Blog, your email address will not be shown, however the name you enter will be. Therefore you may prefer to enter just a first name, initial or nickname into the Name field.

Managing your cookie settings

You can review and manage your cookie settings at any time via your browser. However, if you block or opt out of all our cookies, you are likely to find that our website becomes very difficult to use.

On our site, we feel the first 3 types of cookie are really necessary to give you the best on-site experience with us. The information we collect is anonymous and always aimed at enhancing your on-site experience, so we hope you will continue to be happy for us to use these during your visits. Unless you have chosen to block or edit your cookie settings, we will determine that we have your consent to allow us to use them.

For instructions on how to manage your cookie settings, please visit: http://www.allaboutcookies.org/manage-cookies/

For instructions on how to opt out of Behavioural Advertising Cookies, please visit: www.youronlinechoices.eu