CUSTOMER CARE: askus@crabtree-evelyn.com

Help

At Crabtree & Evelyn, our goal is to make your entire shopping experience with us enjoyable and relaxing. Once you’ve made your selections, our 4 Step checkout makes it easy to complete your order, and get on with your day.

Ordering & payment

Questions about your order?

Crabtree & Evelyn is renowned for exceptional Customer Service. Our Specialists are available Monday – Friday 9am – 5pm Eastern Time and will be pleased to answer any questions. Call 1-800-272-2873Back to top

When will my credit card be charged?

We will charge your credit card on date we ship your merchandise. You will receive a confirmation that your order has shipped. If your order is being sent in multiple shipments (whether to the same destination or to different destinations) your credit card will be charged separately for each shipment. Back to top

How do I apply promotion and coupons?

Discounts, promotions and coupons
Crabtree & Evelyn discounts and online offers, like free shipping, are communicated through our website, Email Exclusives and direct mailers. Our Crabtree & Evelyn retail stores may offer different promotions from our online store.

The discount, promotion or coupon is valid while supplies are available. Discounts, promotions and coupons may not be combined with other discounts, promotions and coupons on the same order. Only one promotion code may be used with an order at one time. No price adjustments are given for past purchases. Minimum purchase amounts or thresholds on orders do not include any taxes or shipping charges. Discounts, promotions and coupons may include quantity limits on the number of items that may be purchased on a single order. Crabtree & Evelyn reserves the right to cancel an order if the ordered item quantities exceed the quantity limits. Step 3 of the checkout process is where you can enter your promotional code. If you are a Preferred Customer, you may also enter your Preferred Customer number at this time.

The following restrictions apply to special promotions and coupons:

  • A promotional or coupon code may be used only once.
  • Promotion or coupon offer is valid while supplies last.
  • Price adjustments will not be applied to prior purchases
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How do I redeem a gift card?

You can purchase and redeem them at any participating North American Crabtree & Evelyn store only. If you have a Crabtree & Evelyn gift card, check your balance at any participating North American Crabtree & Evelyn store. Any unused balance will remain on your card and can be applied to future purchases. Please note that gift cards cannot be redeemed for cash, credit, the purchase of another gift card, or outside of the continental United States and Canada. Gift cards cannot be replaced if lost, stolen or if unauthorised use occurs. Online eGift Certificates are not offered at this time.

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