Terms & Conditions
and Policies

On this page you'll find everything you need to know regarding interacting with this website, shopping with us, and how we use your personal information.

Website Terms of Use

These terms of use govern your use of this website. By using this website you agree to be bound by these terms. If you don’t agree with these terms then please do not use this website.

As used in these terms, "Crabtree & Evelyn," "us," or "we" refers to Crabtree & Evelyn (Malaysia) SDN BHD. We may change these terms and will publish the new ones here. Please check these terms periodically when you use this website.

Information about us

The website is operated by Crabtree & Evelyn (Malaysia) SDN BHD (“Crabtree & Evelyn”, “we”, “us” or “our”) a company incorporated in Malaysia with registration number 397999-H and an office at Level 6, Pavillion Tower, 75 Jalan Raja Chulan, 50200 Kula Lumpur, Malaysia, Tel: +6 03 21432323

Use and website content

You may only use this website for lawful purposes and you may not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the website.

The contents of this website belong to or are licensed to us. You may download or copy the contents of this website for your personal use in accordance with these terms, provided that you do not modify the contents or remove any copyright or trade mark notices, but you may not use the contents for commercial purposes.

Use outside Malaysia

Unless indicated otherwise, the website is for use in Malaysia, although we may accept orders for delivery to locations outside of Malaysia subject to legal and practical restrictions. If you access this website from outside Malaysia then you are responsible for complying with local laws.

User communications

We welcome your comments, suggestions and other content submitted through this website, social media, e-mail, telephone, or mail ("User Content") as long as the User Content complies with these terms. Other than personal data, which is subject to our Privacy Policy, User Content will be subject to the following terms:

You agree that we are not required to treat User Content as confidential, to pay you or to respond to your User Content. For any User Content you submit, you grant us a non-exclusive, sub-licensable, fully paid-up, perpetual, irrevocable, royalty-free, transferable licence to use, display, perform, transmit, copy, modify, delete, adapt, publish, translate, create derivative works from, sell and distribute such User Content, including making derivatives or otherwise incorporating it into other materials, without compensation to you. We may also use the name that you submit in connection with any User Content. For these reasons, do not send us any User Content if you do not wish to license it to us or do not want us to use your name. We are not responsible for the use or disclosure by others of any personal information that you voluntarily disclose in connection with any User Content you submit. You confirm that you have the necessary rights to grant the licences in this section.

You will ensure that any User Content you submit is accurate, does not violate any law, will not violate any right of a third party and will not cause injury to any third party. You agree not to submit any User Content that contains or provides links to material that is obscene, profane, lewd, violent, or threatening or that contains viruses, malware, political campaigning, commercial solicitation, or any form of "spam". You agree not to use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any User Content. You are responsible for the User Content you submit and agree to indemnify us for any claims resulting from any User Content submitted by you. We may monitor, edit, and remove User Content. We are not responsible for any User Content submitted by you or any third party.

Links to other websites

If we link from this website to sites operated by third parties, we are not responsible for those sites.

Product information

The display of products on this website is not a guarantee that the item is in stock or that it will be available when you visit this website at a later date. If you have questions about the availability of a particular item, please call us: Tel: +6 03 21432323 or send us an email: info@crabtree-evelyn.com.my. Customer Services will make every effort to assist you.

Occasionally there may be information on our Site that contain errors. We may correct the errors and not accept orders if we identify errors.

Product appearance

The exact appearance of each product on the Site will depend on the quality of your monitor. For this reason, we cannot guarantee that your monitor's display of our products and packaging will be accurate.

Applicable law

There terms are governed by and will be construed in accordance with Malaysian law.

Personal information

Our use of your personal data is governed by our Privacy Policy.

Terms of Sale

Please read this page carefully before ordering any product. These terms apply to any order you place through our Malaysian website: www.crabtree-evelyn.com/my. By placing an order through the website you confirm that you have read, understand, and agree to these terms.

Information about us

This website is operated by Crabtree & Evelyn (Malaysia) SDN BHD (“Crabtree & Evelyn”, “we”, “us” or “our”) a company incorporated in Malaysia with registration number 397999-H and an office at Level 6, Pavillion Tower, 75 Jalan Raja Chulan, 50200 Kula Lumpur, Malaysia.

Placing an order

To place an order through the website you can either become an account holder (in which case you need to provide mandatory personal information) or purchase as a guest user. Our Checkout pages will guide you through the steps you need to take to place an order with us. Please take time to read and check your order. Once you have provided your delivery and payment information you’ll have the option to review your order before you click the “Checkout” button at the end of the process.

By clicking on the “Checkout” button you are making an offer to buy the goods. We will notify you by email as soon as possible to acknowledge our receipt of your order. Your offer is subject to our acceptance, which will happen when we dispatch the goods to you, and which is when an agreement is created. We will send you an email telling you when the goods have been dispatched to you. We do not have to accept your offer and if we chose not to sell you the goods, then we will tell you by email and if you have already paid, we will refund you in full as soon as reasonably possible.

The agreement between us will consist of these terms, our Privacy Policy and the information contained in the dispatch email (including the goods you ordered, payment arrangements, the price of the goods including taxes, the estimated time of delivery and delivery charges and your cancellation rights).

Privacy

Our Privacy Policy describes how your personal information will be used and stored by us.

Payment

You will be asked to enter your payment details during the checkout process. All payments must be made immediately over the Internet. By placing an order, you confirm that the credit or debit card you use is yours. All card payments are subject to authorization by your card issuer and are subject to a fraud check by our designated fraud detection vendor. All products remain our property until we have delivered the products to the address specified by you. Prices given do not include delivery costs, which will be specified as part of the order process.

We accept debit and credit card payments from Visa, Mastercard and American Express. You can also pay via PayPal.

Delivery

Delivery charges and timescales vary depending on the type of products ordered, and service you select and the delivery address.

Standard Delivery – RM 12 (for Peninsular Malaysia) and RM 20 (for East Malaysia), free on orders over 180 MYR.

Your goods should arrive within 3-7 business days. If you have an account with us you’ll be able to see when your parcel is on its way by going into Previous Orders under the My Account section. If you have not received your items within 7 working days give us a call: +60 3 2143 2323.

Cancellation and Returns

If you are a consumer, you may cancel your order without needing to give a reason. If you are not fully satisfied with your online purchase, or want to return an item, email Crabtree & Evelyn’s Online Store Customer service team on service@crabtree-evelyn.com.my who will process it for you.

This provision does not affect your statutory rights. Because you are a consumer, you have legal rights in relation to goods that are faulty, not as described, or not in conformity with your order. Advice about your legal rights is available from the Malaysian Ministry of Domestic Trade, Co-Operatives and Consumerism at http://www.kpdnkk.gov.my/kpdnkk/faq-kepenggunaan/.

Returning goods to a Crabtree & Evelyn store

Simply present the goods you wish to return, within 30 days from the date of purchase, to one of our stores together with proof of purchase. For your nearest store see our Store Locator.

Our liability

We are not responsible for any breach of these terms caused by circumstances beyond our reasonable control. If we are in breach of these terms, we will only be responsible for any losses that you suffer as a result to the extent that they are a natural, foreseeable consequence of our breach of these terms. Our liability will not include business losses such as lost data, lost profits or business interruption. This does not affect any liability we may have for personal injury or death resulting from our negligence or from our fraud, or any other liability that cannot be excluded.

General; applicable law

We may update or amend these terms from time to time without notice to you. Any updates or amendments will be posted on the website and will apply to any future orders you place.

You may not assign or subcontract any or your rights or obligations under these terms unless we agree in writing. We may assign, transfer, or sub-contract any of our rights or obligations under these terms. If any of these terms are found to be illegal, invalid, or unenforceable by any court of competent jurisdiction, the rest of these terms will continue to apply.

These terms and any agreement between us will be governed by Malaysian law and any dispute between us will be subject to the exclusive jurisdiction of the courts of Malaysia.

Privacy Policy

At Crabtree & Evelyn we understand and respect your concerns about the privacy and security of your personal information. We are committed to maintaining and using your information responsibly. We collect information for one reason – to help serve you better.

Please review this Privacy Policy carefully (the “Privacy Policy”). It explains what types of information we collect, how that information is used, to whom it is disclosed, and how it is safeguarded. The Privacy Policy applies to all information previously or currently provided to or collected by us. By interacting with us, whether in-store, on the phone, or online, including through this website, you agree to our collection and use of your information as described in the Privacy Policy. We may change our Privacy Policy and when we do we will publish the changes here. For this reason, we encourage you to review our Privacy Policy periodically.

Information about us

For the purpose of the Personal Data Protection Act 2010, the data controller is Crabtree & Evelyn (Malaysia ) SDN BHD (“Crabtree & Evelyn”, “we”, “us” or “our”), a company incorporated in Malaysia with an office at Level 6, Pavilion Tower, 75 Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia. Crabtree & Evelyn operates the Website.  If you have questions about this Privacy Policy please contact Hui Ping KANG, Executive- Customer Service, by email at info@crabtree-evelyn.com.my, or by phone at +6 03 21432323.

Information covered by this policy

This Privacy Policy applies to all personal information collected and used by us. For the purpose of this Privacy Policy, “personal information” means information or pieces of information that could identify you, such as your name, address, and email address and it could include information like your IP address or information about your shopping habits.

What information is collected?

Information you give us

We collect personally identifiable information that you provide, such as your name, billing address, shipping address, telephone number, e-mail address, credit card information, gender, user-generated content, and date of birth, when you:

  • Make a purchase
  • Enrol in a loyalty, rewards, or promotional program
  • Participate in interactive features on the Site such as product reviews
  • Sign up to receive e-mails or other notifications from us
  • Enter a contest or sweepstakes
  • Fill out a survey
  • Create a Crabtree & Evelyn account
  • Use a social media service like Facebook or Twitter to communicate with us
  • Submit a request to our customer service department

Information we collect

When you visit this website we may use cookies, pixel tags, and other technologies to automatically collect the following information:

  • IP address, login information, browser type, location, time zone, operating system, and other technical information
  • Information about your visit, including the websites you visit before and after our Website and products you viewed
  • Length of visits to pages on the Website, and page interaction information

Please see our Cookie Policy for further information.

Emails that we send as part of our marketing programs may use web beacons and other technologies that tell us whether an email has been opened. We may also collect information using cookies on this website and on other websites to understand how you interact with our advertising to make sure we’re delivering it in the most relevant way. When you provide publicly available content, such as content posted to a social media page, we may collect that information.

Information we receive from others

We may receive information about you from third parties that we work with, including, for example, advertising networks, analytics providers, search information providers, credit reference agencies, and fraud detection providers.

How is my information used?

We and third party data processors acting on our behalf may collect, store, and process your personal data:

  • To process, track, and fulfil your order
  • To communicate with you about the status of an order
  • To identify your product and service preferences
  • To administer a sweepstakes or contest
  • To deliver coupons, marketing communications, and ads
  • To administer loyalty, rewards, and promotional programs
  • To improve the effectiveness of the Website 
  • To prevent fraudulent transactions
  • To help us market our products more effectively

We rely on your consent to do this when you provide your data to us. Where we ask for your consent to use your personal data to fulfil orders (such as your address), if you do not agree then we may not be able to fulfil your order.

It is mandatory for you to provide us with the requested personal information. If you choose not to furnish any mandatory personal information requested or wish to withdraw your consent or significantly limit the processing of your personal information, you agree that we will not be able to process your personal information. When you do so, you acknowledge that we will not be liable for any losses which you suffer as a result of your choice.

Will my information be shared?

We do not sell or rent your personal information. We may share your personal information within Crabtree & Evelyn and the members of the Crabtree & Evelyn group of companies, which means our subsidiaries and our ultimate holding company and its subsidiaries. As described in the Website Terms of Use, we may share information that you elect to make available to the public on the Website or on social media networks, including user-generated content. For instance, if you post a product review on the Website or interact with us on social media sites and elect to make it available to the public, your information will be accessible on the Website and our social applications.

We may also share your information with trusted companies that provide business support services to us (such as shipping, name and address verification, customer service, contest administration, email distribution, fraud detection, and promotions fulfilment), companies that help us market our products and services, and analytics and search engine providers that assist us in the improvement and optimization of this website. These companies are not authorized to use to use the information we share with them for any other purpose or to send you unsolicited email. With your prior consent, we may share names and addresses from our mailing list with carefully chosen marketing partners. We may also share aggregated statistical or demographic information with third parties in a manner that does not reveal personally identifiable information.

We may disclose personal information about you in order to: (a) protect the legal rights, privacy or safety of the Crabtree & Evelyn group or our employees, agents and contractors; (b) respond to valid legal process from government or public authorities in any country in which we operate; (c) permit us to pursue available remedies or limit the damages that we may sustain; (d) enforce our Terms of Use or the terms and conditions applicable to any contest, promotion or program; and (e) comply with the law.

As we develop our business we might sell or buy stores, subsidiaries, or businesses. There might be a reorganization, merger, sale, joint venture, assignment, transfer or other disposition (including without limitation in connection with any bankruptcy or similar proceedings) of all or any portion of the business of the Crabtree & Evelyn group of companies. In connection with these transactions your personal information and other information we have collected as described in this Privacy Policy may be disclosed and may be among the business assets transferred as part of the transaction.

Where is my information stored?

The data we collect may be transferred to and stored at destinations outside Malaysia. It may also be processed by personnel operating outside Malaysia who work for us or for one of our service providers. Countries outside Malaysia may not offer the same level of data protection as Malaysia. By providing us with your personal information, you agree to this transfer, storing, or processing.  To protect your data we will enter into appropriate contractual arrangements with any companies we share data with outside Malaysia or rely on other appropriate protections such as Privacy Shield in the case of export to the USA.

Is my personal information secure?

To protect the security of your online order information, we use SSL (Secure Sockets Layer) technology. SSL technology encrypts your credit card number, order information and personal information before it is transmitted to help protect it from being decoded by anyone other than us. We also require our third party providers to take reasonable precautions to keep your personal information secure. Unfortunately, no storage system and no transmission of information is completely secure.

How long will my data be stored?

We will retain your data as long as necessary for the purposes you have consented to. Where this is open-ended, such as where you agree we can send you emails about events, you can contact us at any time to request that we stop using your data for these purposes. We will regularly review whether we still require your data for the consented purposes, and if not, we will delete your data.

What are my rights?

In addition to being able to change (or withdraw) your consent for how we process your personal data, you may also:

  • ask us to correct any inaccuracies with your data
  • ask us to provide your data that you have consented to us using in a machine readable form for your use
  • lodge a complaint with the Malaysian Department of Personal Data Protection, which can be done here: http://www.pdp.gov.my/index.php/en/

Do you link to other sites?

For your convenience, this website may include links to and from other websites. If you follow a link to any of these websites please note that these websites have their own privacy and security policies which you should review. We do not accept any liability or responsibility for these other websites or their policies.

What choices do I have?

It is important that you are able to control your personal information. You have the right to request a copy of the personal information we hold about you, to ask us to update or delete your personal information, and not to be contacted by us if you do not wish to be. You can also update your preferences at any time.

If you do not wish to receive emails from us, please follow the removal instructions at the bottom of the email.

If you want to exercise any of the other choices described above or you have any questions or concerns about how we treat your personal information, you may contact us as follows:

By email: info@crabtree-evelyn.com.my
By phone: +6 03 214 32323
By mail:
Crabtree & Evelyn (Malaysia) SDN BHD
Customer Service
Level 6, Pavillion Tower, 75 Jalan Raja Chulan Kuala Lumpur
Wilayah Persekutuan
50200
Hui Ping KANG, Executive

Do you use cookies or pixel tags?

Please see our cookie policy to understand how we use cookies and pixel tags.

Google Analytics

We have enabled and use on the Site applications available from Google, termed Google Analytics Advertising Features. These include: Remarketing with Google Analytics, Google Display Network Impression Reporting, and Google AdWords. These Advertising Features work together with cookies and cookie technology.

The Advertising Features collect specific visitor cookie data, such as the source, medium, and keyword used to visit the Site, and other information, such as how often users visit this Site, what pages they visit when they do so, and what other sites they used prior to coming to this Site. We use the information we get from Google Analytics only to improve this Site. Google Analytics collects only the IP address assigned to you on the date you visit this Site. We use Remarketing with Google Analytics in conjunction with Google AdWords to display content specific advertisements to visitors that have previously visited our Site when those visitors go to other websites that have the Google Display Network implemented.

Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser. Or, to opt out of Google Advertising Features specifically, you can access Google Analytics' currently available opt-outs.

Changes to the Privacy Policy

We may update our Privacy & Security Policy. When we make changes, we will post them here. You may wish to check this section from time to time because, by visiting our website, you agree to accept any such changes.

Dasar Privasi

Di Crabtree & Evelyn kami memahami dan menghormati kebimbangan anda mengenai privasi dan keselamatan data peribadi anda. Kami komited untuk mengekalkan dan menggunakan data anda secara bertanggungjawab. Kami mengumpul data untuk satu sebab - untuk melayan anda dengan lebih baik.

Sila semak Dasar Privasi ini dengan teliti ("Dasar Privasi"). Ia menjelaskan jenis data yang kami kumpul, bagaimana data itu digunakan, kepada siapa data itu dizahirkan, dan bagaimana data itu dilindungi. Dasar Privasi ini terpakai untuk semua data yang diberikan kepada kami atau dikumpulkan oleh kami sebelum ini atau pada masa kini. Apabila berinteraksi dengan kami, sama ada di kedai, di telefon, atau dalam talian, termasuk melalui laman web ini, anda bersetuju dengan pengumpulan dan penggunaan data anda seperti yang dijelaskan dalam Dasar Privasi. Kami mungkin mengubah Dasar Privasi kami dan apabila kami mengubahnya, kami akan menerbitkan perubahan tersebut di sini. Atas sebab ini, kami menggalakkan anda untuk menyemak Dasar Privasi kami secara berkala.

DATA TENTANG KAMI

Bagi tujuan Akta Perlindungan Data Peribadi 2010, pengguna data ialah Crabtree & Evelyn (Malaysia) SDN BHD ("Crabtree & Evelyn", "kami", "kita" atau "kepunyaan kami"), syarikat yang diperbadankan di Malaysia dengan pejabat yang beralamat di Level 6, Pavillion Tower, 75 Jalan Raja Chulan, 50200 Kula Lumpur, Malaysia, Crabtree & Evelyn mengendalikan Laman Web. Sekiranya anda mempunyai soalan mengenai Dasar Privasi ini sila hubungi Hui Ping KANG, Eksekutif, melalui e-mel di info@crabtree-evelyn.com.my, atau melalui telefon di Tel: +6 03 21432323

DATA YANG TERMASUK DI DALAM POLISI INI

Dasar Privasi ini terpakai kepada semua data peribadi yang dikumpul dan digunakan oleh kami. Bagi tujuan Dasar Privasi ini, "data peribadi" bermaksud data atau kepingan data yang boleh mengenal pasti anda, seperti nama anda, alamat anda, dan alamat e-mel anda dan boleh termasuk data seperti alamat IP anda atau data mengenai tabiat membeli-belah anda.

APAKAH DATA YANG DIKUMPUL?

DATA YANG ANDA BERIKAN

Kami mengumpul data peribadi yang anda berikan, seperti nama, alamat bil, alamat penghantaran, nombor telefon, alamat e-mel, data kad kredit, jantina, kandungan yang dihasilkan oleh pengguna dan tarikh lahir, apabila anda:

  • Membuat pembelian
  • Mendaftar dalam program kesetiaan, program ganjaran, atau program promosi
  • Mengambil bahagian dalam ciri interaktif di Laman ini seperti ulasan produk
  • Mendaftar untuk menerima e-mel atau notifikasi lain daripada kami
  • Mengambil bahagian dalam pertandingan atau cabutan bertuah
  • Mengisi tinjauan
  • Membuat akaun Crabtree & Evelyn
  • Menggunakan perkhidmatan media sosial seperti Facebook atau Twitter untuk berkomunikasi dengan kami
  • Menghantar permintaan kepada jabatan perkhidmatan pelanggan kami

DATA YANG KAMI KUMPUL

Apabila anda melawati laman web ini, kami mungkin menggunakan “cookie”, tag piksel, dan teknologi lain untuk mengumpulkan data berikut secara automatik:

  • Alamat IP, data log masuk, jenis pelayar web, lokasi, zon waktu, sistem operasi, dan data teknikal yang lain
  • Data tentang lawatan anda, termasuk laman web yang anda lawati sebelum dan selepas Laman Web kami dan produk kami yang anda lihat
  • Tempoh lawatan ke halaman di laman web, dan data interaksi halaman

Sila lihat dasar “cookie” kami untuk maklumat lanjut.

E-mel yang kami hantar sebagai sebahagian daripada program pemasaran kami mungkin menggunakan suar web (“web beacons”) dan teknologi lain yang memberitahu kami sama ada suatu e-mel telah dibuka. Kami juga boleh mengumpul maklumat menggunakan “cookie” di laman web ini dan di laman web lain untuk memahami bagaimana anda berinteraksi dengan pengiklanan kami untuk memastikan kami menyampaikannya dengan cara yang paling relevan. Apabila anda menyediakan kandungan awam, seperti kandungan yang diposkan ke laman media sosial, kami mungkin mengumpul data tersebut.

DATA YANG KAMI TERIMA DARIPADA PIHAK LAIN

Kami mungkin menerima data tentang anda daripada pihak ketiga yang kami bekerja dengan, termasuk, misalnya, rangkaian pengiklanan, penyedia analisis, penyedia data carian, agensi rujukan kredit, dan penyedia pengesan penipuan.

BAGAIMANA DATA SAYA DIGUNAKAN?

Kami dan pemproses data pihak ketiga yang bertindak bagi pihak kami boleh mengumpul, menyimpan, dan memproses data peribadi anda:

  • Untuk memproses, menjejaki, dan memenuhi pesanan anda
  • Untuk berkomunikasi dengan anda berkenaan status pesanan anda
  • Untuk mengenal pasti pilihan produk dan perkhidmatan pilihan anda
  • Untuk mentadbir cabutan bertuah atau pertandingan
  • Untuk menyampaikan kupon, komunikasi pemasaran, dan iklan
  • Untuk menguruskan program kesetiaan, program ganjaran dan promosi
  • Untuk menambahbaik keberkesanan Laman Web
  • Untuk mengelakkan transaksi penipuan
  • Untuk membantu kami memasarkan produk kami dengan lebih berkesan

Kami bergantung kepada persetujuan anda untuk membuat perkara di atas apabila anda memberi data anda kepada kami. Apabila kami meminta kebenaran anda untuk menggunakan data peribadi anda untuk memenuhi pesanan anda (seperti alamat anda), kami mungkin tidak dapat memenuhi pesanan anda jika anda tidak memberi kebenaran.

Ia adalah wajib bagi anda untuk memberi kami data peribadi yang diminta. Jika anda memilih untuk tidak memberikan sebarang data peribadi wajib yang diminta atau ingin menarik balik persetujuan anda atau mengehadkan pemprosesan data peribadi anda secara berlebihan, anda bersetuju bahawa kami tidak dapat memproses data peribadi anda. Apabila anda berbuat demikian, anda mengakui bahawa kami tidak akan bertanggungjawab terhadap kerugian yang anda alami akibat pilihan anda.

ADAKAH DATA SAYA AKAN DIKONGSI?

Kami tidak menjual atau menyewakan data peribadi anda. Kami mungkin berkongsi data peribadi anda dalam Crabtree & Evelyn dan ahli-ahli kumpulan syarikat Crabtree & Evelyn, yang bermaksud anak-anak syarikat kami dan syarikat pemegang muktamad kami dan anak-anak syarikatnya. Seperti yang diterangkan di dalam Syarat Penggunaan laman web ini, kami boleh berkongsi data yang anda pilih untuk menjadi tersedia kepada orang ramai di Laman Web atau di rangkaian media sosial, termasuk kandungan yang dihasilkan oleh pengguna. Misalnya, jika anda menyiarkan ulasan produk di Laman Web atau berinteraksi dengan kami di laman media sosial dan memilih untuk menjadikannya tersedia kepada orang ramai, data anda akan dapat diakses di Laman Web dan aplikasi sosial kami.

Kami mungkin juga berkongsi data anda dengan syarikat yang kami percayai yang menyediakan perkhidmatan sokongan perniagaan kepada kami (seperti penghantaran, pengesahan nama dan alamat, perkhidmatan pelanggan, pentadbiran pertandingan, pengedaran e-mel, pengesanan penipuan, dan pemenuhan promosi), syarikat yang membantu kami memasarkan produk dan perkhidmatan kami, dan analisis dan penyedia enjin carian yang membantu kami dalam menambahbaik dan pengoptimuman laman web ini. Syarikat-syarikat ini tidak dibenarkan untuk menggunakan data yang kami kongsi dengan mereka untuk tujuan lain atau menghantar e-mel yang tidak diminta. Dengan persetujuan awal anda, kami boleh berkongsi nama dan alamat daripada senarai e-mel kami dengan rakan pemasaran yang dipilih dengan teliti. Kami juga mungkin akan berkongsi data agregat statistik atau demografi dengan pihak ketiga dengan cara yang tidak akan menzahirkan data yang dapat dikenal pasti secara peribadi.

Kami mungkin menzahirkan data peribadi mengenai anda untuk: (a) melindungi hak undang-undang, privasi atau keselamatan undang-undang kumpulan Crabtree & Evelyn atau pekerja kami, ejen dan kontraktor kami; (b) bertindak balas terhadap proses undang-undang yang sah daripada pihak kerajaan atau pihak berkuasa tempatan/awam di mana-mana negara yang kami beroperasi; (c) membenarkan kami meneruskan remedi yang sedia ada atau mengehadkan ganti rugi yang kami dapat kekalkan; (d) menguatkuasakan Syarat Penggunaan kami atau terma dan syarat yang terpakai bagi mana-mana peraduan, promosi atau program; dan (e) mematuhi undang-undang.

Semasa kami memajukan perniagaan kami, kami mungkin menjual atau membeli kedai, anak syarikat, atau perniagaan. Mungkin akan terdapat penyusunan semula, penggabungan, penjualan, usahasama, menyerahhak, pemindahan atau pelupusan lain (termasuk tanpa had berkaitan dengan apa-apa prosiding kebankrapan atau prosiding yang serupa) semua atau mana-mana bahagian perniagaan kumpulan Crabtree & Evelyn. Sehubungan dengan transaksi ini, data peribadi anda dan data lain yang kami kumpulkan seperti yang dijelaskan dalam Dasar Privasi ini boleh dizahirkan dan mungkin merupakan antara aset perniagaan yang dipindahkan sebagai sebahagian daripada transaksi tersebut.

DI MANA DATA SAYA DISIMPAN?

Data yang kami kumpulkan boleh dipindahkan ke dalam dan disimpan di destinasi di luar Malaysia. Ia juga boleh diproses oleh kakitangan yang beroperasi di luar Malaysia yang bekerja untuk kami atau untuk salah satu daripada penyedia perkhidmatan kami. Negara-negara di luar Malaysia mungkin tidak menawarkan tahap perlindungan data yang sama seperti Malaysia. Dengan memberi kami data peribadi anda, anda bersetuju untuk pemindahan, penyimpanan, atau pemprosesan ini. Untuk melindungi data anda, kami akan mengikat peruntukkan kontrak terhadap syarikat yang kami berkongsi data dengan di luar Malaysia atau perlindungan sesuai yang lain seperti “Privacy Shield” dalam hal perkara eksport ke Amerika Syarikat.

ADAKAH DATA PERIBADI SAYA SELAMAT?

Untuk melindungi keselamatan maklumat pesanan dalam talian anda, kami menggunakan teknologi SSL (“Secure Sockets Layer”). Teknologi SSL menyulitkan nombor kad kredit anda, maklumat pesanan anda dan data peribadi anda sebelum ianya dihantar bagi membantu melindunginya daripada dinyahkod oleh orang lain selain kami. Kami juga memerlukan pembekal pihak ketiga kami untuk mengambil langkah berjaga-jaga yang munasabah untuk memastikan data peribadi anda selamat. Malangnya, tiada sistem simpanan dan tiada penghantaran data yang selamat secara sepenuhnya.

BERAPA LAMA DATA SAYA AKAN DISIMPAN?

Kami akan menyimpan data anda selagi perlu untuk sebab-sebab yang anda telah bersetuju. Sekiranya tempoh ini tidak dapat ditetapkan, seperti di mana anda bersetuju bahawa kami boleh menghantar anda emel tentang peristiwa tertentu, anda boleh menghubungi kami pada bila-bila masa untuk meminta kami berhenti menggunakan data anda untuk tujuan sebegini. Kami akan selalu mengkaji semula sama ada kami masih memerlukan data anda untuk tujuan yang anda setujui, dan jika tidak, kami akan memadamkan data anda.

APAKAH HAK SAYA?

Sebagai tambahan kepada keupayaan anda untuk mengubah (atau menarik balik) persetujuan anda terhadap cara kami memproses data peribadi anda, anda boleh juga:

  • meminta kami membetulkan apa-apa ketidaktepatan data anda
  • meminta kami untuk membekalkan anda data yang anda telah bersetuju kepada kami di dalam bentuk yang boleh dibaca oleh mesin untuk kegunaan anda
  • membuat aduan dengan Jabatan Perlindungan Data Peribadi, yang boleh dibuat di sini: http://www.pdp.gov.my/index.php/en/

ADAKAH ANDA MEMPUNYAI PAUTAN KEPADA LAMAN WEB LAIN?

Bagi kemudahan anda, laman web ini mungkin mengandungi pautan kepada dan daripada laman web lain. Sekiranya anda mengikuti pautan ke mana-mana laman web begini sila ambil perhatian bahawa laman web tersebut mempunyai dasar privasi dan keselamatan mereka sendiri yang anda harus kaji semula. Kami tidak menerima apa-apa liabiliti atau tanggungjawab untuk laman web ini atau dasar mereka.

APAKAH PILIHAN YANG SAYA ADA?

Adalah penting bagi anda untuk berupaya mengawal data peribadi anda. Anda mempunyai hak untuk meminta satu salinan data peribadi yang kami terima tentang anda, meminta kami memperbaharui atau memadamkan data peribadi anda, dan tidak dihubungi oleh kami sekiranya anda tidak mahu. Anda juga boleh mengemas kini pilihan anda dan data tertentu pada halaman tetapan kami.

Jika anda tidak mahu menerima e-mel daripada kami, sila ikuti arahan pemadaman di bahagian bawah e-mel.

Sekiranya anda ingin menggunakan mana-mana pilihan lain yang diterangkan di atas atau anda mempunyai sebarang soalan atau kebimbangan tentang bagaimana kami mengendalikan data peribadi anda, anda boleh menghubungi kami melalui cara berikut: Melalui e-mel: info@crabtree-evelyn.com.my Melalui telefon: Tel: +6 03 214 32323

Melalui surat-menyurat:

Crabtree & Evelyn (Malaysia) SDN BHD
Customer Service
Level 6, Pavillion Tower, 75 Jalan Raja Chulan Kuala Lumpur

Wilayah Persekutuan

50200

Hui Ping KANG, Eksekutif

ADAKAH ANDA MENGGUNAKAN “COOKIES” ATAU TAG PIKSEL?

Sila lihat dasar “cookie” kami untuk memahami cara kami menggunakan “cookie” dan tag piksel.

GOOGLE ANALYTICS

Kami telah membolehkan dan menggunakan aplikasi Laman yang tersedia dari Google, yang dinamakan “Google Analytics Advertising Features”. Ini termasuk: “Remarketing with Google Analytics”, “Google Display”, “Network Impression Reporting” dan “Google AdWords”. Ciri-ciri Pengiklanan ini berfungsi bersama dengan teknologi “cookie” dan “cookies”.

“Advertising Features” mengumpul data “cookie” pelawat tertentu, seperti sumber, medium, dan kata kunci yang digunakan untuk melawat Laman ini, dan maklumat lain, seperti kekerapan pengguna melawat Laman ini, halaman apa yang mereka lawati ketika mereka berbuat demikian, dan laman web lain mereka gunakan sebelum datang ke Laman ini. Kami menggunakan maklumat yang kami peroleh daripada “Google Analytics” hanya untuk menambahbaik Laman ini. “Google Analytics” hanya mengumpul alamat IP yang diberikan kepada anda pada tarikh yang anda lawati Laman ini. Kami menggunakan “Remarketing” dengan “Google Analytics” bersama-sama dengan “Google AdWords” untuk memaparkan iklan yang mengandungi kandungan khusus kepada pelawat yang telah melawat Laman kami apabila pelawat tersebut melayari laman web lain yang juga melaksanakan “Google Display Network”.

Walaupun “Google Analytics” meletakkan “cookie” kekal pada pelayar web anda untuk mengenal pasti anda sebagai pengguna yang unik pada kali seterusnya anda melawat Laman ini, “cookie” ini tidak boleh digunakan oleh sesiapa kecuali Google. Keupayaan Google untuk mengguna dan mengongsi data yang dikumpulkan oleh “Google Analytics” mengenai kunjungan anda ke Laman ini dihadkan oleh Syarat Penggunaan “Google Analytics” dan Dasar Privasi Google. Anda boleh menghalang Google Analytics daripada mengenali anda pada lawatan kembali anda ke laman web ini dengan melumpuhkan “cookies” pada pelayar web anda. Atau, untuk menarik diri daripada “Google Advertising Features” secara khusus, anda boleh mengakses pilihan “opt-out” yang tersedia pada “Google Analytics”.

PERUBAHAN KEPADA DASAR PRIVASI

Kami mungkin mengemaskini Dasar Privasi & Keselamatan kami. Apabila kami membuat perubahan, kami akan menyiarkannya di sini. Anda mungkin ingin menyemak bahagian ini dari masa ke semasa kerana, dengan melawati laman web kami, anda bersetuju menerima sebarang perubahan sedemikian.

Cookie Policy

This website uses cookies and this page explains what cookies are, how we use them and how you can change your browser settings to control which cookies are used.

So what are cookies?

A cookie is the name for a text file which contains small amounts of information which are downloaded to your device (computer, tablet, mobile etc.) when you visit a website.

Cookies do lots of different jobs, like letting you place orders online, navigate between pages efficiently, remembering your preferences and generally improve your experience on the website.  They can also help to ensure that adverts you see online are more relevant to you and your interests, i.e. by showing you reminders of what you viewed on a site but did not buy.

You can manage your cookie settings at any time through your browser - ie Internet Explorer, Mozilla Firefox, Chrome etc. If you connect to the internet through a variety of devices - perhaps a home computer, smart phone and tablet you may have to adjust your settings on each device.

Don't worry

We haven’t changed anything about our site, so if you are happy with how it works then just keep on using it as you have been. If you ever want to adjust your settings, you can revisit this page and follow the links to manage your settings.  The cookies we use on crabtree-evelyn.co.uk never collect anything that personally identifies you, such as your name or address and we never sell your details to any third parties.

The cookies we use (which may sometimes include ones created by specialist third parties) tend to work primarily from identifying the IP address of the device you connected to the internet on and this number is then used to distinguish one visitor from the next. From this we aggregate the information and analyse it for key behaviours, trends, or to learn if there are errors occurring on our site that we were unaware of.

This IP number can relate to your general geographical location – i.e. the country you are in and may disclose what device you connected to the internet via – i.e. PC, Mobile or Tablet. This is so the most suitable version of the website can be displayed for your device.

Summary of different cookie purposes

Strictly Necessary Cookies

Without these cookies, you would not be able to use our website to place orders. For example, our essential cookies allow the site to remember what items you added to your basket, and keep them saved when you move to the checkout and start to purchase your order.

Performance Cookies

These types are used by us in order to enable us to collect and analyze visitor behaviour that helps us recognise patterns and trends, spot areas we could improve (like if a page breaks) and generally helps us improve our website to give you the best possible experience. If you interact with one of our digital ads, or come via an affiliate partner of ours, the cookies will help us understand that these third party referrals took place. Our affiliates are funded by earning a small commission from their referrals who go on to purchase with us, and sometimes these partners pass this back to you as points, so although these cookies are not essential, if you block them, you stop getting your loyalty points.

Functionality Cookies

These enable certain non-transactional functions or features of the website to work correctly for you - such as providing the My Account zones, our Ratings & Review services, Social Media Sharing and Like buttons, or offering you the Address Finder tool at the Checkout. It’s important to note that when interacting with our Social elements such as Tweet This, or Facebook Like buttons, the visibility of your actions and how public they are, will depend on the settings you have in place on your separate social media account.

Targeting or Behavioural Cookies

These are particular cookies used to try and tailor your browsing experience our website and to personalised advertising to you after you leave a site. We run these ads occasionally, and they will typically show you reminders of a few items you seemed interested while on our site. They should reduce in frequency over a week or two, but if you want to opt out, you can manage this at any time by visiting this website for more info: www.youronlinechoices.eu

You will also be able to opt out of this kind of advertising by other brands at the same time.

Keeping safe with social media

If you interact with us via Reviews or FAQ features, the username you enter will be displayed publicly on our site. For this reason, you may prefer to enter a nickname if you do not want your real name to be published.

We have also recently launched Social Media accounts such as our Facebook page and Twitter accounts, if you have accounts with either of these, you will be able to interact with us. However, your profile or account name could become visible to the other people who have also Liked or Followed us. This will depend on the privacy settings you have selected with those providers. This is also true if you use the Share Me, Like or other Social Icons on our product pages. If you post a comment on our Blog, your email address will not be shown, however the name you enter will be. Therefore, you may prefer to enter just a first name, initial or nickname into the Name field.

Managing your cookie settings

You can review and manage your cookie settings at any time via your browser. However, if you block or opt out of all our cookies, you are likely to find that our website becomes very difficult to use.

On our site, we feel the first 3 types of cookie are really necessary to give you the best on-site experience with us. The information we collect is anonymous and always aimed at enhancing your on-site experience, so we hope you will continue to be happy for us to use these during your visits. Unless you have chosen to block or edit your cookie settings, we will determine that we have your consent to allow us to use them.

For instructions on how to manage your cookie settings, please visit: http://www.allaboutcookies.org/manage-cookies/

For instructions on how to opt out of Behavioural Advertising Cookies, please visit: www.youronlinechoices.eu