customer service |
Crabtree & Evelyn is committed to ensuring our customers’ privacy. Our Privacy & Security Statement describes the information we collect when you visit this web site, as well as why and how we use it. We hope that this statement answers the questions that you may have about our online privacy and security policies.
What information is collected?
How is my information used?
Will my information be shared?
How do I remove my information?
What are cookies? Does crabtree-evelyn.com use them?
How does crabtree-evelyn.com make sure my order information is secure?
Does Crabtree-evelyn.com link to other sites?
What if there are changes to this statement or if I have other questions?
What information is collected?
When you make a purchase from crabtree-evelyn.com, we collect your name, billing address,
shipping address, telephone number, e-mail address and credit card information.
When you fill out a survey, participate in a contest, sign up for information or ask to be added to our mailing list online, we collect your name, e-mail address, postal address, phone number and birth month. In addition, we may maintain a record of your purchases from crabtree-evelyn.com. We do not knowingly collect information from children under the age of thirteen.
How is my information used?
When you make a purchase from crabtree-evelyn.com,
we use the information that you
provide to process your order
and to answer questions about
the status of your order. In
addition, we may use information
about your product interests
to help us improve our online
store and your shopping experience.
When you fill out a survey online, we use the information that you provide to learn more about our customers and their preferences and to help us improve our online store and your shopping experience.
When you participate in a contest, sweepstakes or promotion online, we (and other participating companies, if any) may use the information that you provide for such purposes as forwarding information to you about the program and notifying winners, even if you have chosen not to receive e-mail or mail from Crabtree & Evelyn prior to participating in the contest, sweepstakes or promotion. You may choose not to participate in contests, sweepstakes and promotions if you do not wish to receive information from Crabtree & Evelyn or other participating companies.
When you request that your name be added to our mailing list, we use the information that you provide to send you emails and mailings about our products, services and promotions.
Will my information be shared
with third parties?
Crabtree & Evelyn does not
sell or rent any personal information
about our customers to any third
party.
We may, however, share the name, address and/or e-mail address of our customers who have chosen to participate in a contest, sweepstakes, promotion or survey with reputable third parties for the purpose of executing the program. Those third parties may provide services such as mailing information about the contest, sweepstakes, promotion or survey, managing customer information, providing customer service, fulfilling promotional obligations and notifying winners. We do not authorize those third parties to make any other use of your information or to send you unsolicited mail.
We may also share the name, address and/or e-mail address of our customers who have requested that their names be added to our mailing list with reputable third parties for the purpose of executing our mailing list program. Those third parties may provide services such as mailing information about our products and promotions, managing customer information, providing customer service and conducting market research. We do not authorize those third parties to make any other use of your information or to send you unsolicited mail.
In addition, with your prior consent, we may share names and addresses from our mailing list with carefully chosen marketing partners. We may also share aggregated statistical or demographic information with third parties in a manner that does not reveal our customers’ personal identity.
How do I remove my information?
If you would prefer not to receive
our emails and/or mailings, please
either click
here or follow the
removal instructions at the bottom
of the next email that you receive
from crabtree-evelyn.com. You
may also contact us as follows:
By Email:
askus@crabtree-evelyn.com
By Phone: 1 800 Crabtree
Fax: 1-800-253-1519
By Mail Customer Service Department
102 Peake Brook Road
PO Box 167
Woodstock CT 06281
Please include your name and address as it appears on the email or postal mail you received from us and indicate ‘Do not contact me by (email)/(mail)’. Please note that if you make subsequent purchases from our website, we will confirm your order by email, and we may need to contact you by phone, email or postal mail with other questions regarding your order.
What are
cookies? Does crabtree-evelyn.com
use cookies?
Cookies are
bits of information that are automatically
stored on
your computer’s hard drive
to recognize your preferences in
order to make shopping easier.
Crabtree-evelyn.com uses cookies
to personalize your shopping experience
and keep track of your order as
you shop in our online store. Your
cookie also allows us to recognize
you when you return to our site.
Cookies do not store any personally
identifiable information, such
as your name, address or any financial
information.
You can refuse cookies by turning them off in your internet browser. In order to disable cookies, please consult your browser’s help section for instructions.
How does crabtree-evelyn.com make
sure my order information is secure?
Crabtree & Evelyn has taken
measures to protect the security
of your online order information.
We use SSL (Secure Sockets Layer)
technology to keep your online
order information safe. SSL technology
encrypts your credit card number,
order information and personal
information before it is transmitted
to help protect it from being decoded
by anyone other than crabtree-evelyn.com.
While we implement the above security
measures to protect your information,
you should be aware that no data
transmitted over the internet can
be guaranteed to be 100% secure.
Does Crabtree-evelyn.com link
to other sites?
For your convenience, crabtree-evelyn.com
may include links to other web
sites that are not under our control.
Those web sites have their own
privacy and security policies that
you should review. Crabtree & Evelyn
has no responsibility for those
linked web sites.
What if there are changes to this statement?
Crabtree-evelyn.com may update
this statement from time to time.
When we make changes, we will post
them here. You may wish to check
this section from time to time
because, by visiting our website,
you agree to accept any such changes
to these policies.
TERMS OF USE
Please read the below terms carefully
because, by visiting this site,
you agree to accept these terms.
Crabtree & Evelyn reserves
the right to make changes to this
site and to these terms from time
to time. When we make changes,
we will publish them here.
May be subject to one or more of U.S. Patents used under license from Applied Interact LLC: Numbers 5,034,807, 5,057,915, 5,128,752, 5,227,874, 5,249,044, 5,283,734, 5,368,129, 5,508,731, 5,697,844, 5,713,795, 5,759,101, 5,916,024, 6,443,840.
Copyrights and Trademarks
All of the names, logos, trademarks,
images, illustrations, designs,
icons, photographs and written
materials that appear on our web
site are owned or controlled by
or licensed to Crabtree & Evelyn,
Ltd. or Crabtree & Evelyn Holdings
Limited. These materials are subject
to copyright, trademark and trade
dress laws and the unauthorized
use or reproduction of these materials
is a violation of law. You may
download or copy the materials
on this site but only for your
own personal use. Otherwise, you
may not reproduce, publish, transmit
or make any commercial use of the
material on this site.
User Communications
The comments, ideas or suggestions
that you submit through our web
site or otherwise disclose to us
shall not be deemed confidential.
They shall be and remain the property
of Crabtree & Evelyn, Ltd.
and your submission of such information
shall be deemed an assignment to
Crabtree & Evelyn, Ltd. of
all worldwide rights, title and
interest in such information. Crabtree & Evelyn,
Ltd. will be under no obligation
to pay you or any other person
any compensation for any use of
those comments, ideas or suggestions.
Links to other web sites
Periodically, links may be established
from this site to external web
sites operated by third parties.
Linking to any external web site
is at your own risk. Crabtree & Evelyn
makes no warranties or representations
about any third party web sites
and is not responsible or liable
for such web sites, their content,
products, or other materials on
or available from them.
Product availability and pricing
Display of an item on this site
is not a guarantee that the item
is currently in stock or that it
will be available when you visit
our site at a later date. If you
have any questions about the availability
of a particular item, please contact
our customer service department
at 1 800 Crabtree.
We will make every effort to assist
you.
The prices quoted are in U.S. dollars
and are subject to change. Purchase
requests to addresses outside of
the United States or its possessions
can not be filled.
Product Appearance
Our products are renowned for the
appearance, beauty and design of
our packaging and decorative containers.
However, the exact appearance of
each product on your video display
terminal (VDT) will depend upon
the quality of your VDT. For this
reason, we cannot guarantee that
the actual appearance of our products
and packaging will be exactly as
you see them on your VDT.
Non-commercial use
The products and services available
on our web site and any samples
we may provide to you are for
personal use only. We do not
offer merchandise for resale.
We reserve the right, with or without prior notice, to cancel or reduce any orders that we believe, in our sole discretion, may result in violation of these terms and conditions.
Disclaimer
CRABTREE & EVELYN, LTD. MAKES
NO REPRESENTATIONS OR WARRANTIES
OF ANY KIND, EXPRESS OR IMPLIED,
AS TO THE OPERATION OF THIS SITE
OR THE INFORMATION, CONTENT OR
MATERIALS INCLUDED ON THIS SITE.
TO THE FULL EXTENT PERMISSIBLE
BY LAW, CRABTREE & EVELYN,
LTD. DISCLAIMS AND WILL NOT BE
LIABLE FOR ANY DAMAGES OF ANY
KIND ARISING FROM THE USE OF
THIS SITE,
INCLUDING, BUT NOT LIMITED TO
DIRECT, INDIRECT, INCIDENTAL,
PUNITIVE
AND CONSEQUENTIAL DAMAGES.
Applicable Law
This site is created and controlled by Crabtree & Evelyn,
Ltd. in the State of Connecticut, USA. As such, the laws of the
State of Connecticut will govern these disclaimers, terms
and conditions, without giving effect to any
principles of conflicts of laws. We reserve
the right to make changes to our site and these disclaimers,
terms and conditions at any time.
Our Address
Crabtree & Evelyn, Ltd.
102 Peake Brook Road
Woodstock, CT 06281
Crabtree & Evelyn, Crabtree and the Crabtree & Evelyn tree
logo are trademarks/service marks of Crabtree & Evelyn, Ltd.
All rights reserved.
