We want you to be fully satisfied with your online purchase. And if you’re not, returns are easy. See the details of our policy below.
Please note that gift cards are not returnable or refundable and all returns are subject to verification of original sale. Crabtree & Evelyn reserves the right to limit or deny returns.
Returns by mail must be received within 60 days of the original purchase date indicated on your receipt and must include a copy of the receipt.
You must obtain a Return Authorisation Number before any item(s) can be returned. Request a Return Authorisation Number by calling 1-800-272-2873 Monday through Thursday 8:30 a.m. to 5.p.m. Eastern Time, and, Friday 9:30 a.m. to 5 p.m. Eastern Time, or by sending an email to email@example.com. Returns cannot be processed without a copy of the original receipt and a Return Authorisation Number.
Carefully pack the item(s) being returned along with a copy of the receipt noting the Return Authorisation Number and ship to:
In the USA:
Crabtree & Evelyn
Attn: eCommerce Returns
102 Peake Brook Road
Woodstock, CT 06281
Please also provide a daytime phone number where we may contact you with any questions. You will be responsible for return shipping and handling costs.
Refunds (excluding shipping and handling charges) will be applied to the debit or credit card account used for the original order. Please allow up to two (2) billing cycles for your refund to post to your account.
If you need help with a return or have any questions at all, please email us at firstname.lastname@example.org or call 1-800-272-2873 Monday through Thursday 8:30 a.m. to 5.p.m. Eastern Time, and, Friday 9:30 a.m. to 5 p.m. Eastern Time