CUSTOMER CARE: askus@crabtree-evelyn.com

Holiday delivery

FOR DELIVERY BY
December 25th Texas & West 12:00 PM ET on December 12th Standard shipping
December 25th East & North East 12:00 PM EST on December 18th Standard shipping
December 25th All 10:00 AM EST on December 19th 2nd business day
December 25th All 10:00 AM EST on December 22nd Next business day

Shipping policy

Our flexible shipping options get you your favourite products fast and affordably.

Delivery options

FOR DELIVERY VIA
Standard shipping Order by 10:00 AM, eight business days prior to your desired delivery date
2nd business day Order by 10:00 AM ET, two business days prior to your desired delivery date
Next business day Order by 10:00 AM ET, one business day prior to your desired delivery date
  • Business day refers to Monday through Friday, excluding Holidays.
  • Saturday and Sunday deliveries are currently not available.
Shipping fees (Shipping fees will be calculated after discounts are applied)
Standard shipping 2nd business day Next business day
(US Priority)
(Continental U.S. Only)
(Continental U.S. Only) (Continental U.S. Only)
Total Cost Total Cost Total Cost
$1 - $99.99 $9.95 $1 - $74.99 $16.00 $1 - $74.99 $21.00
$100.00 + FREE $75.00 - $124.00 $18.00 $75.00 - $124.00 $23.00
    $125.00 - $174.99 $20.00 $125.00 - $174.99 $24.00
    $175.00 + $25.00 $175.00 + $30.00
Shipping fees (Alaska, Guam, Hawaii, Puerto Rico, and Virgin Islands)
Free standard shipping is not available to these locations
Standard shipping 2nd business day
Total Cost Total Cost
$1 - $74.99 $11.00 All $25.00
$75.00 + $14.00    

Shipping options

We ship orders Monday through Friday. We pride ourselves on delivering your shipment quickly. Your order will ship within two business days of receiving the order.  APO/FPO orders are sent via U.S. Postal Service and can only be shipped via USPS. Delivery is to the APO/FPO location, not the final destination. For APO/FPO orders Standard Ground delivery is approximately 7-10 business days.

Please note:

  • Orders cannot be split and must be shipped to a single address.
  • If you place an order on a weekend or national holiday, we will process your order the next business day.
  • In order to ensure safe delivery, we require a physical address.
  • Orders over $500.00 will ship via ‘signature required’ service.
  • We currently only deliver to a PO Box in the U.S., and only using USPS
  • Complimentary shipping promotions apply to standard shipping only

Complimentary Shipping

Enjoy complimentary standard shipping on qualifying orders of $100.00 or more. To qualify, the final price of the merchandise after any discounts, offers, promotions, or coupons are applied must exceed $100.00. The value of the following purchases and charges do not count toward the qualifying order amount: gift cards, gift wrap, packaging, prior purchases, taxes, and shipping/handling. Offer is subject to change or cancellation at any time without notice. Void where prohibited, taxed or restricted. Offer only available on items shipped to a single address in the contiguous United States. All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

International Shipments

The Crabtree & Evelyn Online Store can currently ship orders to all U.S. States and Canada. Unfortunately, we are not able to ship to any other non-U.S. addresses at this time. We do not ship to freight forwarding companies.

Please go to the Global Directory to find out about Crabtree & Evelyn in the country you wish to send your shipment to. Alternatively, you can call one of our Customer Service Specialists at 1-800-272-2873.

Non Commercial Use

The products and services available on our web site and any samples we may provide to you are for personal use only. We do not offer merchandise for resale. We reserve the right, with or without prior notice, to cancel or reduce any orders that we believe, in our sole discretion, may result in violation of these terms and conditions.