CUSTOMER CARE: 1-800-272-2873 | Mon -Thr 8:30 AM - 5 PM ET Fri 9:30 am - 5PM ET
We’re dedicated to making your online shopping experience as relaxed as possible. If you have a query, explore the menu below or contact our Customer Care team.
Contact Us Send us your questions and comments and we’ll get back to you promptly.
Help View our frequently asked questions or get in touch with our helpful Customer Care team.
Shipping Our flexible shipping options get your favourite products delivered fast and affordably.
Ordering & Payment Explore payment options and learn more about redeeming discounts and promotions.
Returns Our simple return policy makes online shopping stress-free. Get the details.
Gift packaging Our beautiful bags and boxes make gifts extra special.
Gift cards Learn more about purchasing and redeeming gift cards, and check the balance on existing cards.
Wholesale opportunities Learn more about stocking Crabtree & Evelyn products in your store.
Platinum Rewards Terms Read the complete Platinum Rewards program rules.
Tax Policy How is Sales Tax Calculated?
Unsubscribe Remove your email address from our Email Exclusives mailing list.